Service Assistant

Job Description

Service Assistant

PAY RATE: $8/HR + TIPS

Job Summary: A Service Assistant is responsible for the clearing of dishes, cleaning of the tables, and the resetting of the tables. The Service Assistant is also responsible for the overall maintenance of the dining room, restrooms, as well as the upkeep of the parking lot and the sidewalks. The Service Assistant is also a key player in helping out the other staff members. 

Job Duties:

• Ensure the dining room and bar are set up correctly before it is time to open the restaurant.

• Clear, clean, and set all tables as needed.

• Stock all plateware, glassware, and silverware as needed.

• Maintain the cleanliness of the floors, tables, chairs, booths, brass, baseboards, and décor as needed.

• Help stock the bar.

• Greet guests who will not be greeted within the 30-second standard.

• Answer the telephone if it cannot be answered within 3 rings by the Host/Hostess.

• Maintain the cleanliness of the restrooms.

• Ensure the parking lot and sidewalks are kept clean throughout the shift. Ensure the sidewalks are kept free of ice and snow.

• Complete all assigned side work for each shift and have it checked by a manager before leaving.

• Help the dishwasher when the restaurant is cleared and set, and when the dish area needs help. 

Accountabilities:

• Responsible for the overall ongoing cleanliness of the dining room, bowling, axe throwing, billiard tables and arcade area during the meal periods.

• Help out in the Host/Hostess area with greeting, seating, and answering the telephone.

• Maintain the restrooms, sidewalks, and parking lot.

• Must show up ready for work in a clean, neat, and pressed uniform, 5 minutes before the scheduled shift.

• Receive no guest complaints on their service.

• Must follow and support all Union Social standards/rules in public and in private.

• Help other staff as needed without hesitation and request help from others as needed.

• Must ensure all Service Assistant side work is complete and checked by a manager before leaving. 

Qualifications:

Education: A High School diploma is desired but not essential. Must have basic reading, writing, and arithmetic skills. Must be able to speak and understand fluent English.

Experience : None required.

Physical: Must be able to lift 50 pounds. Must possess the dexterity and the stamina to endure a fast-paced working environment for an entire shift and be able to bend, step, reach, carry, lift, wipe, stand, and stoop in order to perform the duties of the position. Must be able to communicate effectively with other people. 

Certification: Employee must complete their certification process by showing mastery of all standards of excellence in their area. This is decided by the employee's ability to accomplish the duties of the position at an aggressive pace as acknowledged by the Trainer.