Front Desk Associate

Service MotivatorAs a Service Motivator, you are the first person every member and guest meets, and you set the tone for their entire visit. Your role is to create memorable experiences and guide guests toward joining the gym, and both are expected every shift. We provide full training, and many of our managers began their careers in this role.Motivating, Authentic, and Passionate in every interaction.Greet every member by first name and every guest with a smileMaintain front desk security by making sure every member and guest is checked inMake every member and guest experience memorableAnswer phone calls and questions about the club and servicesLead tours and help guests choose the membership that best fits their goalsEnroll new members and introduce personal training and other club servicesFollow up with guests after their visitsConduct regular walk-throughs to keep the club clean, organized, and equipment ready.Complete shift procedures and handoffsProcess retail and membership transactionsAssist members with account and billing questions, escalating issues to management as neededLog maintenance needs and report safety concerns or incidents to managementSupport additional duties as neededFriendly, positive, and genuinely motivated to help peopleComfortable talking with anyone, in person and by phoneAble to manage multiple tasks and stay composed during busy periodsComfortable using computers and basic softwareDependable and punctualAvailable to work weekends and holidaysHigh school diploma or equivalent, or currently enrolled$16.80 - $18.00 per hour, based on experienceComplimentary membership at all Gold's Gym PNW clubs, including tanning, red light therapy, and guest privilegesPaid sick leaveFlexible schedules that accommodate school or other commitmentsOpportunities to progress into managementYou'll be on your feet for the entire shift and must be comfortable with that. This role also requires moving throughout the club and lifting up to 25 lbs. The gym is an active, high-energy environment with music and equipment noise.