Front Desk Associate

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• Employee discounts

Pay: $16.80 - $18.00 per hour
Location: 15575 SW Sequoia Parkway, Suite 180, Portland, OR 
Employment Type: Part-time, hourly, with flexible scheduling

Benefits: Complimentary gym membership, employee discounts, paid sick time, and flexible scheduling.

Schedule: Evening, weekend, and holiday availability as needed. Specific shift availability will vary by location.

Job Summary
Gold's Gym PNW is seeking personable and dependable individuals who enjoy working with people and creating positive experiences for our members and guests.

As a Front Desk Associate, you will be one of the first points of contact for everyone entering the club. You will help create a welcoming environment by greeting members, assisting with check-ins, answering questions, supporting prospective members, and helping maintain the overall appearance of the gym.

This position is ideal for someone who enjoys customer interaction, has an interest in fitness, and takes pride in providing excellent service. Previous gym experience is not required. We value reliability, strong communication skills, a positive attitude, and a willingness to learn.

Essential Duties and Responsibilities

• Welcome members, prospective members, and guests while creating a friendly and professional first impression.
• Manage daily front desk responsibilities, including:
  • Checking members into the club. 
  • Answering phone calls and assisting callers with questions. 
  • Assisting with new member sign-ups and account inquiries. 
  • Providing club tours to prospective members. 
  • Explaining membership options, amenities, and available services.
• Assist members with account updates and general membership questions.
• Respond to member concerns and service requests professionally, involving management when appropriate.
• Build positive relationships with members through consistent, friendly interactions.
• Engage with prospective members and help them understand the services and amenities Gold's Gym offers.
• Help maintain the cleanliness, organization, and overall appearance of the club.
• Work alongside the management team and other associates to support daily club operations.

Qualifications and Requirements

• Previous customer service experience preferred.
• Basic computer skills and the ability to learn new systems.
• Interest in fitness, health, and wellness.
• Dependability and punctuality.
• Strong communication and interpersonal skills.
• Ability to listen, understand member needs, and assist with resolving concerns.
• Ability to work independently while contributing to a team environment.
• High school diploma or GED equivalent required.
• CPR/AED certification or willingness to obtain certification within 30 days of employment.
• Must be 18 years of age or older.

Physical Demands

• Ability to stand and walk for extended periods during a shift.
• Frequent communication with members and guests in person and over the phone.
• Ability to occasionally lift and move items weighing up to 50 pounds.
• Ability to perform general club duties, including cleaning and maintaining an organized work environment.

Why Join Gold's Gym PNW?
Gold's Gym is a place where people come to work toward their goals, and our team plays an important role in making that experience a positive one. You'll have the opportunity to build customer service skills, connect with members, and contribute to a team that takes pride in the club we operate.

If you're dependable, enjoy working with people, and want to be part of a team where your contributions matter, we'd like to meet you.