Plumbing Dispatcher (Service Titan a plus)

Job Description

Job Description

Description:

Join Our Dynamic and Award-Winning Plumbing Team at Chesterfield Service!

Recognized as one of the Best Places to Work by St. Louis Business Journal in 2025!

Since 1976, Chesterfield Service has built its reputation by investing in the people who power our success. Our technicians, installers, plumbers, and electricians are more than experts—they’re trusted professionals who take pride in their craft and stand behind every job.

As we grow across HVAC, plumbing, and electrical, we’re looking for people who want a real career—with training, stability, and a rapidly growing team. At Chesterfield Service, you’ll help make homes safer and more comfortable while building a future you can be proud of.

You bring the skills; we invest in the future.

Position Summary

The Plumbing Installation Coordinator is responsible for managing and coordinating residential and/or commercial plumbing installation projects from scheduling through completion. This role serves as the primary liaison between customers, installation technicians, project managers, suppliers, and internal departments to ensure projects are completed efficiently, on time, and to company quality standards.

Key Responsibilities

• Work with Plumbing Manager to best fit the right tech with the right job and licenses
• Schedule and coordinate plumbing installation projects, ensuring proper technician and resource allocation. Capacity planning and Paid time off management
• Communicate with customers to confirm appointments, project timelines, and installation requirements.
• Coordinate with plumbing technicians, project managers, and warehouse personnel to ensure materials and equipment are available for scheduled jobs.
• Monitor project progress and address scheduling conflicts or delays.
• Maintain accurate project records, work orders, permits, and documentation.
• Review installation contracts and verify project specifications before work begins.
• Process job completion paperwork and ensure all required documents are submitted.
• Verify Invoice accuracy relating to materials, equipment, payment, payroll hours, summary
• Handle customer inquiries, concerns, and follow-up communications throughout the installation process.
• Assist with permit applications, inspections, and compliance requirements as needed.
• Generate reports related to project status, scheduling, productivity, and customer satisfaction.
• Support continuous improvement initiatives to increase operational efficiency and service quality.

Required Qualifications

• High school diploma or equivalent.
• 2+ years of experience in construction, plumbing, HVAC, service coordination, or project scheduling.
• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Proficiency with Microsoft Office Suite and Service Titan.
• Ability to manage multiple projects simultaneously in a fast-paced, ever-changing environment.
• Strong problem-solving and attention-to-detail skills.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Occasional visits to job sites may be required.
• Assist warehouse/office in staging materials and equipment when needed.
• Ability to lift up to 25 pounds.

What’s in it For You

• 90% Employer paid Benefits for the employee including Health, Dental, Vision Insurance. Up to 75% of families and dependents.
• Get paid weekly, every Friday!
• Generous Paid Time Off and 6 paid holidays each year.
• 401k + Up to 4% Company Match (100% vested at 90 days!)
• Life Insurance & Short-Term Disability paid by employer.
• Growth Opportunities for Career Advancement!
• Fun & Friendly Work Environment

Requirements: