Heavy Duty Towing & Recovery Operator

Job Description

Job Description

Heavy-Duty Towing & Recovery Operator Job Description:

We are seeking a reliable and experienced Heavy Duty Towing Operator with an active class A CDL to join our team at Big Rig Towing & Recovery. As a Heavy-Duty Towing Operator, you will be responsible for safely and efficiently towing heavy vehicles, such as commercial trucks and buses, to various locations. You will need to have a strong understanding of towing equipment and techniques, as well as excellent driving skills.

Responsibilities:

• Respond to towing, recovery, and roadside service calls safely and efficiently.
• Emergency Response Expectations – we operate 24/7/356 and respond to accidents, breakdowns, police calls, recoveries, roadside emergencies, etc.
• Operate assigned towing and recovery equipment in accordance with company procedures and applicable regulations.
• Safely hook, secure, transport and unload passenger, commercial and heavy-duty vehicles as assigned.
• Perform pre- and post-trip inspections and report equipment or safety concerns.
• Communicate with dispatch, customers, law enforcement, and other emergency personnel as needed.
• Complete required service documentation, photos, inspection records, and other paperwork accurately.
• Maintain assigned equipment and keep trucks clean, safe, and ready for service.
• Work safely in roadside, traffic, weather, and emergency-response environments.
• Provide professional customer service during stressful or time-sensitive situations.

Requirements:

• Valid commercial driver's license (Class A CDL)
• Previous experience as a tow driver
• Acceptable drive records that meets company and insurance requirements
• Strong knowledge of towing equipment and techniques
• Excellent communication and customer service skills
• 21+ years of age

About Midwest Star Group

Midwest Star Group is a Wisconsin-based family of businesses serving the towing, transportation, automotive, truck and trailer, equipment, and service industries. Our companies provide everything from 24/7 towing and recovery to heavy-duty truck and trailer repair, automotive service, equipment sales, fabrication, detailing and more.

This position is with Jerry’s Towing (Big Rig) part of the Midwest Star Group family of companies. Jerry’s provides 24/7 towing, recovery and roadside assistance, handling everything from passenger vehicles and roadside calls to semis, buses, heavy equipment, and complex recoveries.

Across Midwest Star Group, we’re focused on building strong teams, providing dependable service, and creating opportunities for employees to grow across our businesses.

Equal Employment Opportunity

Midwest Star Group and its affiliated companies are equal opportunity employers. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.