Call Center Representative

Tailored Brands - 6380 Rogerdale Rd - Responsibilities: Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills; Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions; Maintain up to date product knowledge, policy information, and promotional offerings; Effectively communicate with customers and store employees accurately and promptly; Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience