Medical Office Receptionist

Job TitleResponsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data.Principal AccountabilitiesStandards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, QualityEducationHigh School diploma or equivalentExperience and SkillsTechnical Experience: 1 yearTechnical Experience for Diabetes Department:Basic medical terminology knowledgeBasic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)Typing minimum 40 wpmPhysical ActivitiesIntermittent hand manipulation requiredIntermittent lifting and carrying of 20 poundsRole Specific ResponsibilitiesSchedules patients for proceduresPosts case data and maintains case logEnters patient chargesProvides pre-certification and ABN's as requiredGeneral clerical dutiesLead: Assists with all scheduler rolesLead: Assists dept manager as assigned and covers in their absenceDiabetes Department:Accurately transcribes both internal and external referrals into EPICReviews provider order for necessary components. Contacts referring provider office for new order if incomplete.Manages work queue for nutrition and diabetes services for multiple locations throughout the systemFollows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicableAccurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.Provides basic nutrition and diabetes specific health informationGenerates reports to identify cancellations/no shows and reviews service history to determine need for reschedulingFacilitates collection of data for CQI & KPI initiativesObtains appropriate referrals for outpatient follow-up services post-discharge from hospitalConnects with patients post-discharge from hospital to complete patient experience surveyCommunicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc)Generates daily reports for inpatient glycemic dataAssists with data collection for annual accreditation reportingSchedules conference rooms for group session, staff meetings, trainings, etcAssists with management of staff outlook calendarsGeneral clerical duties as assignedCompensation$18.28 to $27.42 Southern Illinois Healthcare