BUSINESS ANALYST

State of Idaho Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The Idaho Department of Labor supports individuals through career transitions, determines benefit eligibility, connects employers with workers and oversees tax and labor law compliance.

The Department of Labor has an exciting opportunity for a full-time Business Analyst who will coordinate software development initiatives within the Information Technology bureau. The incumbent will act as a services project manager, facilitate IT communication with business stakeholders, obtain business requirements, investigate potential improvements, test changes implemented in software, train staff in new and enhanced automated solutions, and report on the stages of multiple project lifecycles to a range of internal and external stakeholders. This position will ensure alignment between business needs and IT deliverables on a variety of computer system automation projects.

For more information regarding this position, please contact Sarah McCarty (View email address on click.appcast.io).

Successful completion of a background check is required as a condition of employment.

Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.

To learn more about the Idaho Department of Labor, please visit our website at:

Example of Duties

• Manages a wide range of software development projects through all phases of the project lifecycle from planning, designing, and testing through implementation and maintenance.

• Performs complex systems analysis - evaluates, recommends and plans actions to create solutions and functions in a variety of automated computer systems.

• Initiates the gathering, reconciliation and documentation of detailed business and system requirements for software application and development.

• Collaborates with business managers and subject matter experts in policy and operations to ensure automated functionality meets stakeholder needs, budgets and timelines.

• Coordinates with IT operations and software development staff to ensure best practices, available technologies, and system improvements are understood and considered in automated solution initiatives.

• Facilitates cross-team meetings for all stages of software development projects, including reporting on project timelines and statuses to stakeholders.

• Tests new features and software applications for initial quality assurance and coordinates stakeholder testing efforts.

• Trains and demos new software programs and features to staff.

• Uses working knowledge of the unemployment insurance program to investigate production support issues in automated systems as reported to IT by internal bureaus and external agencies.

• Facilitates communication across multiple bureaus within the department, interagency stakeholders and external vendors.

*MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. Please attach a resume, work history and references to your application. Your resume and work history must clearly reflect how you meet the minimum qualifications for this position. Failure to provide this information may disqualify you from being considered for this position.

Good knowledge of:

• Project management. Typically gained by two years of experience managing projects involved in determining project scope, developing project goals, timelines, budget, implementation strategies, and measurement methods, and monitoring progress toward goals and project completion.

• Organizational/business analysis and evaluation. Typically gained by completion of upper division college coursework for a degree in Business, Public Administration, Finance or other related field AND two years professional-level evaluative, analytical and planning work; OR a Bachelor's degree in Business, Public Administration, Finance or other related field AND one year professional-level evaluative, analytical and planning work.

• Process improvement methodology. Typically gained by two years of experience performing requirements discovery, process analysis, and preparation of reports and written documents.

Preferred Qualification - These qualifications are preferred but not required for this position.

• Demonstrates the ability to work with ease in a fast-paced IT business unit that is responsible for maintaining current software systems and upgrading systems using new technologies.

• Understanding of the software development lifecycle and software engineering principles as it pertains to the coordination and prioritization of duties within that project framework.

• Experience with workflow management tools such as Jira and/or Azure DevOps for product backlog management, process documentation, software release management and project reporting.

• Working knowledge of Idaho's unemployment insurance program within the benefits, appeals, and/or compliance spheres.

• Familiarity with Agile practices, including using SCRUM and/or Kanban for software project management.

• Familiarity with SQL Server Management Studio to query databases using custom queries.

• Detail oriented in performance of job duties, including detection of root causes of production support issues and creatively identifying solutions.

• Formal training or degree in computer science, information technology, project management, business analysis or related fields.

Benefits:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation (PERSI ( ) that offers a defined lifetime benefit at retirement

• 2 voluntary supplemental retirement plans including both pre-tax and Roth options

• Medical, vision, and dental insurance ( benefits that become effective first of the month following your hire date. All contributions can be pre-tax

• 11 paid holidays

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

• Paid parental leave (

• Life insurance for self, spouse, and children

• Additional perks and discounts ( available through medical provider

• Public Service Loan Forgiveness (PSLF) Eligibility (

• Employee assistance program

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact View phone number on click.appcast.io (TTY/TTD: 711), or email View email address on click.appcast.io.

Preference may be given to veterans who qualify under state and federal laws and regulations.