Business Analyst

AceStack LLC

Boise, ID

Role: Business Analyst

Location: Boise, ID

Fulltime - Permanent

Job Description

Must Have Technical/Functional Skills:

Strong Business Analysis experience in CRM implementations.
Expertise in Requirements Gathering and Documentation.
Business Process Modeling (BPMN, Process Flows).
Agile/Scrum methodologies.
Stakeholder and Vendor Management.
Data Analysis and Reporting.
Experience with MS Dynamics, ServiceNow, Logik.ai and Salesforce

Roles & Responsibilities

Business Analysis & Requirements Management

Conduct workshops and requirement-gathering sessions with business stakeholders.
Analyze current business processes and identify opportunities for optimization and automation.
Document Business Requirements Documents (BRD), Functional Specifications (FSD), User Stories, Process Flows, and Use Cases.
Translate business requirements into functional and technical specifications for development teams.
Facilitate backlog grooming, sprint planning, and UAT activities.

CRM Solution Analysis

Analyze and define business requirements related to Microsoft Dynamics 365 CRM modules.
Work with stakeholders to design solutions for:

Accounts & Contacts Management
Lead & Opportunity Management
Case Management
Customer Service Processes
Sales Automation

Customer Insights and Reporting
Support CRM process improvements and adoption initiatives.

ServiceNow Integration & Process Management

Gather and document requirements involving ServiceNow workflows and integrations.
Collaborate with ServiceNow and Dynamics teams to define end-to-end business processes.
Ensure data consistency across CRM and ServiceNow platforms.

Stakeholder Management

Act as the liaison between business users and technical teams.
Present solution recommendations and facilitate decision-making discussions.
Manage stakeholder expectations and communicate project status effectively.

Testing & Deployment Support

Develop UAT scenarios and test cases.
Support system testing, user acceptance testing, and defect resolution.
Assist in change management, training, and deployment activities.

Required Skills

Functional Skills

Strong Business Analysis experience in CRM implementations.
Expertise in Requirements Gathering and Documentation.
Business Process Modeling (BPMN, Process Flows).
Agile/Scrum methodologies.
Stakeholder and Vendor Management.
Data Analysis and Reporting.

Technical Skills

Microsoft Dynamics 365 CRM (Mandatory)
ServiceNow (Mandatory)

Nice to Have

Salesforce (SFDC) / Sales Cloud/Service Cloud
Power BI
Azure Integration Services
API-based Integrations (REST/SOAP)
Copilot/AI-enabled CRM capabilities

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Vacancy posted 5 days ago

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