Account Executive

Visual Matrix is the hospitality operating platform that brings every part of hotel operations together. It is genuinely easy to learn and use. But building great software is only part of the story. We are fully remote and proud of it. Our team celebrates wins together, supports each other through challenges, and finds ways to laugh every single day. The best cultures are built on trust, not proximity. 20+ YEARS BUILDING SOLUTIONS FOR HOTELS LIKE YOURS 90% EMPLOYEE ENGAGEMENT SCORE $$ AMAZING BENEFITS AND TEAM Our Benefits Set Us Apart Insurance • Three outstanding medical plans provided by Aetna – company pays up to 85% of the premiums $500 deductible plan, $1500 deductible plan and High Deductible Health Plan Medical plans provided by Aetna include 24/7 Nurse Line and Teledoc with access to virtual appointments for physical and mental health providers Dental and Vision insurance paid 100% by the company $50,000 life and accidental death policy paid 100% by the Company Pet Insurance Legal Insurance Multiple income protection benefits including: Short-term and Long-term disability Accident insurance Critical illness insurance Hospital indemnity Tax Savings Plans Health Savings Account for medical costs Flexible Spending Account for medical costs Dependent Care Spending Account for day care and adult care costs Transportation Savings Account for public transportation costs 401k plan provided by Vanguard No waiting period – immediate eligibility 100% match for the first 3% deferred, 50% match for the next 2% deferred Make changes anytime Financial advisor available anytime to help you manage your investments Work/Life Balance Discretionary Time Off – DTO No waiting period – immediate eligibility Open-ended policy Take time off when you need it, for any reason Fully Paid Parental Leave 12 weeks of paid leave -100% of your pay Birthing or non-birthing parents, adoptions, foster care placement Work where you want Equipment for your home office provided Wellness Offerings Employee Assistant Plan (EAP) 100% paid by the Company Services offered (but not limited to): Work-Life Solutions (finding child/elder care, hiring movers, planning events, pet care) Legal Guidance (divorce, adoption, family law, wills, trust) Financial Resources (retirement, taxes, mortgages, budgeting) Online Support (articles, podcasts, videos, slideshows, on demand training) Help for New Parents (preparing emotionally/financially, child care, going back to work) Free Online Will Preparation (specify your wishes, funeral/burial instructions, choose a guardian for your children) Empowerlinc wellness resources including UBalance with stress management coaching Multiple resources through Aetna including: Well-being assessments and personalized health report with recommended actions Earn gift cards for completing well-being activities LifeMart Discount program with savings from gyms to car rentals, gifts to groceries, electronics to entertain and more Exclusive deals from brands you love LifeBalance wellness benefits with discounts to Noom, burnalong, Happier, Mindfulness.com and BetterHelp Our Onboarding Manager plays a vital role to ensure a smooth and successful transition for clients from the initial sign-up to becoming active and engaged users of our software. Primary Responsibilities: Manage the entire process of implementing our software and integrating our clients into our partners’ products Create and manage the onboarding strategy to ensure team performance is aligning with company and client goals, including defining milestones, setting expectations, and creating a structured plan to facilitate a positive user experience Collaborate with multiple departments to ensure clients achieve desired outcomes including, identifying potential roadblocks, offering solutions, and providing ongoing support during the onboarding phase. Gather and analyze feedback from clients and partners to identify areas of improvement in the onboarding process and collaborate with cross-functional teams to implement necessary changes. Create and maintain onboarding process documentation Collaborate with training department to create user guides, FAQs, and knowledge base articles. Continuously evaluate and refine the onboarding process based on client feedback, industry best practices, and evolving product requirements. Experience/Education Requirements: Proven experience as a SaaS onboarding manager or similar customer success role. Strong understanding of SaaS business models and customer onboarding best practices. Bachelor’s degree in a relevant field (business, computer science, or related discipline). An equivalent combination of experience and education is accepted. Excellent communication and interpersonal skills. Ability to manage multiple customer onboarding projects simultaneously. Technical aptitude and the ability to quickly learn and understand software products. Analytical mindset with the ability to track and interpret customer data and metrics. Strong problem-solving and conflict-resolution skills. Self-motivated and able to work independently as well as collaboratively in a team environment. Experience using customer success platforms or CRM systems is a plus. Account Executive If you love working with people and helping others in a fast-paced environment, then our Account Executive role is for you! Essential Functions: Communicate regularly with current and potential clients over the phone or email to discover their needs, answer questions, respond to emails, and find solutions to issues. Maintain existing client accounts, acknowledge and handle taking care of their needs, and assure their satisfaction. Maintain records in Zoho CRM for purposes of building a pipeline and managing prospective clients and to Updates clients’ profiles so status an what’s happening with accounts can be tracked. Provide potential clients of features and benefits of using our software Use sales processes to maintain your sales standards at high levels Assist in providing demonstrations of our software to clients in our target market Collect client, market and competitor information during the sales process to improve success Set up client demonstrations for prospective and current clients Prepare and deliver targeted presentations of the company’s products or services in person and/or web-based, and explain product offerings, write up deals, and close sales. Develop solid relationships with clients and potential clients Product Owner The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly. You are responsible for producing technology solutions from concept to delivery that satisfy customer needs in alignment with our overall strategy. The Product Owner is a critical position within the organization and the primary goal is to deliver the best possible product. The Product Owner conveys market needs to the Scrum team in form of backlog, refining the backlog periodically and prioritizing the backlog based on business value. The Product Owner works with multiple departments within the organization and directly with clients to understand market needs; and serves as the point person for the development team in Product Owner related questions and clarification. The Product Owner is responsible for participating in Scrum events and responsible for accepting or rejecting the work of the team to ensure they meet the agreed upon deliverables. Responsibilities Prioritizes Product Backlog for Scrum Teams, participates in scrum meetings, and provides advice, clarification and guidance during the execution of each Sprint. Describes features, collaborates, and communicates with the delivery team, and accepts or rejects work results, and steers the project by tracking and forecasting its progress Serve as a product expert, product evangelist, and the voice of the customer Work cross-functionally to gather Responsibilities, customer feedback, and communicate priorities Create mockups and prototypes to assist with development Analyze metrics to understand customer and product performance Qualifications 3 years of experience in Product Owner role, project management, process improvement, or project delivery role 3 years of experience in software development Previous experience with the Scrum framework Experience in Story Mapping Bachelor’s degree or equivalent experience in Information Technology Excellent written and verbal communication skills Scrum or Agile experience Account Executives If you love working with people and helping others in a fast-paced environment, then our Account Executive role is for you! Account Executives focus on building relationships with current and prospective clients while educating them on our technology solutions. Some key specifics are: Managing client relationships in your territory Respond to and follow up on leads directly from prospective clients Actively listen and determine client challenges to offer a Visual Matrix tool that solves the challenges Negotiate and close contracts Identify, Document and Report issues negatively impacting perceptions of Visual Matrix Maintain records in Zoho CRM for purposes of maintaining current clients and building a pipeline of prospective clients Client Services Specialist Our Client Services Specialists are perfect roles for people who love solving problems with technology and managing multiple projects in a detail-oriented environment. Some key focuses are: Manage client relationships through the implementation process, ensuring the process is successful and smooth Educate clients on new features and direct them through the training process Assist clients with various technical tasks related to interfaces, cloud migrations, and implementations Communicate with vendors to solve problems for our clients Collaborate with multiple departments in solving complicated tickets Document all communication with client in Zoho Desk Software Engineers / Developers Technology professionals looking utilize their talent in a busy, results driven environment with a strong comradery, are encouraged to join our team! Our team of developers implement new features to existing products, quickly diagnose and respond to productions system problems and set standards for coding practices, and provide infrastructure for raid and consistent development. Some key focuses are: Task Flow – working with leaders to break down task requirements, implement and assign tasks Bug Flow – investigate, confirm, diagnose and fix performance problems Engineering Flow – journaling system problems, provide new or updated infrastructure in the development process Core Values To us, core values mean everything. It is how we hold ourselves, our team mates and our partners accountable. These are not just words for us, they're how we operate every day. Willing to help others Approachable Team oriented Puts others first OPTIMISM Positive outlook Energetic Assumes positive intent Encourages each other Results Driven Goes the extra mile Gets stuff done Hard working Accepts responsibility for performance Expertise Understands role and work Attention to detail Thorough Asks the right questions #J-18808-Ljbffr