Front Desk Specialist

Summary

This position works in a customer service capacity providing administrative and clerical support to patients and customers in an outpatient clinic and/or medical office setting.

Responsibilities

• (25%)* Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
• (25%)* Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• (25%)* Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
• (25%)* Provides general office and clerical support to assigned out-patient/medical office.
• All other duties as assigned.

Required Education

Education: HIGH
Equivalent Experience:

Education Specialization:

Essential: true

Other Information

EXPERIENCE, TRAINING, AND SKILLS:

Medical terminology and medical computer experience preferred.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level:Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education)

Education: HIGH
Equivalent Experience:

Education Specialization:

Essential: true