Retail Relationship Banker

Application Deadline: 06/29/2026 • Address: 9000 Bonita Beach Road SE • Job Family Group: Retail Banking Sales & Service Overview Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. Responsibilities Lead proactive engagement with existing customers and prospects by providing needs‑based assessments to grow loyalty and identify immediate and future opportunities. Engage customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs, such as everyday banking, retail investments, lending solutions, home financing (including business‑for‑self applications), and small business solutions. Offer clients advice and guidance on available digital and self‑serve options with the goal of making banking easy, simple, and fast. Support customer transaction needs based on customer traffic. Generate appointments and build new relationships within the community to grow BMO’s business. Address questions and resolve issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes. Apply the risk management framework to the portfolio to protect the Bank’s assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines. Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and the Bank’s policies and procedures. Probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice. Organize work information to ensure accuracy and completeness. Find creative approaches that make each customer’s experience feel personal and contribute to ongoing improvement of the overall customer experience. Contribute to business results and the overall experience delivered. Work at multiple branches or through various channels based on market needs; schedule may differ week to week in terms of days worked, hours, and shifts. Follow through on risk and compliance processes and policies to safeguard customers’ assets, maintain their privacy, and act in their best interest. Keep current with the wider financial services marketplace, the legal and regulatory environment, and the commitment to uphold the highest ethical requirements of the industry. Maintain current knowledge of personal banking products, practices, and trends and integrate into customer conversations. Identify and report suspicious patterns of activity suspected to be related to money laundering. Complete complex and diverse tasks within given rules/limits and handle escalations from other employees. Analyze issues and determine next steps. Qualifications Typically between 2–3 years of relevant experience and a post‑secondary degree in a related field of study desirable or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed – as appropriate for the jurisdiction. Appropriate lending qualifications and designations. Working knowledge of personal and small business customer needs and solutions, retail investments and lending products. Experience in financial services is an asset. Confidence and experience in the use of social media, tablets, smartphones, online tools, and applications. Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience. Passionate commitment to helping our customers and a focus on results in a consultative sales and team‑based environment. Resourceful self‑starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. Good verbal and written communication skills, organization skills, collaboration and team skills, and analytical and problem‑solving skills. U.S. only: This position will act as an originator of consumer loans as defined by RegulationZ, RegulationG, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). It requires a federal registration with the Nationwide Mortgage Licensing System and Registry and a criminal background review. Equal Employment Opportunity Statement BMO is a proud equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr Bank of Montreal