Call Center Operations Manager

MV Transportation

MV Transportation in San Rafael, CA is seeking a Call Center Manager to oversee reservations, scheduling, and dispatch operations. You will ensure high-quality service, monitor performance, and coordinate with management to meet contract standards.

You will supervise call center staff, monitor QA, manage training, and liaise with clients and the union. The role requires leadership, strong organizational skills, and the ability to adapt in a dynamic environment.

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Vacancy posted 13 hours ago

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