Network Manager

Network ManagerThe Network Manager leads statewide network, telecom, firewall, and connectivity operations for ETS by translating strategic direction into reliable, secure, documented, customer-focused, and sustainable services. Directs the Network Operations Center, Telecom / Circuits, and Unified Network functions and is accountable for service reliability, architecture, modernization, resources, vendors, staff, and stakeholder communication.Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:Comprehensive health, dental, and vision insurancePaid vacation, sick leave, FMLA, and holidaysRetirement - Pension and 457B plans that help you build a secure futureFlexible schedules and work-life balance optionsMeaningful work that makes a difference for Wyoming communities and MUCH MORE!Want to see the full value of your compensation beyond salary?Explore our Total Compensation Calculator: Resource Contact: Jennifer Erickson /View phone number on click.appcast.io / View email address on click.appcast.io listed functions are illustrative only and are not intended to describe every function that may be performed in the job level:Direct statewide network operations and maintain availability, performance, resilience, monitoring, incident response, and supportability for WAN, LAN, wireless, firewall, NOC, telecom/circuits, and Unified Network services.Provide complete supervision for assigned teams, including hiring, work assignment, performance management, coaching, cross-training, succession planning, employee development, accountability, and workforce capacity.Establish and enforce architecture, engineering, lifecycle, and technical standards for routing, switching, wireless, segmentation, monitoring, telecom, and core network modernization; maintain service roadmaps and implementation plans.Manage firewall operations, rule governance, access controls, segmentation, network security standards, vulnerability and risk remediation, and cybersecurity coordination with enterprise security partners.Manage telecom, circuits, carriers, voice, mobile, and related services; oversee service quality, escalations, migrations, capacity, inventory, renewals, and carrier performance.Administer assigned budgets, contracts, licensing, maintenance, assets, procurement, renewals, and vendor performance; track expenditures and multi-year commitments and ensure responsible stewardship.Own network documentation and ITSM practices, including SOPs, runbooks, diagrams, inventories, ServiceNow intake, service catalog, change control, incident reviews, outage communication, and knowledge management.Translate ETS strategy into measurable network outcomes; engage agencies and partners, report service health and risks, lead improvement initiatives, and ensure decisions support customer value, compliance, and operational maturity.Preference may be given to those who demonstrate experience in leadership, workforce development, employee coaching, and performance management. Preference may be given to those who demonstrate experience in the planning, design, modernization, and lifecycle management of enterprise network and telecommunications infrastructure. Preference may be given to those who demonstrate experience managing network operations, including routing, switching, wireless, firewalls, segmentation, WAN connectivity, and service reliability. Preference may be given to those who demonstrate experience managing technology budgets, contracts, vendors, telecommunications carriers, licensing, and service-level agreements. Preference may be given to those who demonstrate experience developing operational standards, policies, procedures, network diagrams, disaster-recovery documentation, and technical staff cross-training programs.Knowledge:Expertise in enterprise networking, firewalls, telecom, monitoring, cybersecurity, ITSM, lifecycle, budgets, contracts, vendors, documentation, strategy, risk, troubleshooting, communication, coaching, performance management, and outage leadership.Minimum Qualifications:Education: Bachelor's Degree (typically in Computer Technology)Experience: 4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Technology Management II OREducation & Experience Substitution: 6-8 years of progressive work experience, typically in Computer Technology) with acquired knowledge at the level of a Technology Management IICertificates, Licenses, Registrations: NonePhysical Working Conditions:Typical Office SettingNotes:FLSA: ExemptThis is an At-Will positionMUST submit a Cover LetterMUST submit a resumeThe State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version. Human Resource Contact: Jennifer Erickson /View phone number on click.appcast.io / View email address on click.appcast.io for the State of Wyoming means more than a job — it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life. Employees enjoy:Comprehensive health coverage – medical, dental, and vision plans for you and your familyVoluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accountsMultiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial securityGenerous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 9 paid holidays each yearPublic Service Loan Forgiveness eligibility – for those with qualifying student loansTraining and professional development – to support your career growth and advancementEmployee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discountsWellness Program – Earn paid time off and incentives by focusing on your personal healthKnow your full value. Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.Explore your total compensation: FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.