Call Center Representative

Classification: Hourly
Pay Range: $18.50
Department: Call Center
Reports to: Call Center Supervisor
Call Center Essential Job Duties:

• Taking calls in a multi-line phone system.
• Managing high volume schedules for numerous providers.
• Scheduling appointments and procedures for multiple providers and location.
• Effectively dispatching calls to the appropriate personal.
• Taking accurate messages with all necessary information and sending them to appropriate personal.
• Verifying and updating patient information.
• Verifying Referrals and Authorizations.
• Processing and distributing faxes.
• Tracking cosmetic packages.
• Processing and logging payments for copays and cosmetic procedures/product.
• Scanning and attaching documents.
• Data Entry.
• Various administrative tasks as required.

Competency

• Answer phones.
• Schedule, confirm, cancel and or reschedule appointments.
• Resolve patient questions, and direct patients to the proper resources for further assistance with their questions or concerns.
• Verifying and updating patient information including demographics and insurance.
• Verifying Referrals and Authorizations for services.
• EMR knowledge.
• Data entry.
• Know how to operate computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
• Proficient with written, communication and basic math skills.
• Compliant with HIPAA and OSHA.

Education, Experience, and Licensing Requirements/Skills:

• High School Diploma or GED.
• Must be proficient with verbal and written communication.
• Must be able to work in a fast-paced, high-volume environment.
• Excellent Multi-tasking skills and flexibility.
• Experience with EMR (electronic medical records), HIPAA, insurance and referrals preferred.
• Basic Computer Skills. (Microsoft Word, Excel, 50 to 80 wpm )
• Spanish speaking preferred.

Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
This is largely a sedentary role; however, some scanning is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. 
Position Type and Expected Hours of Work
This is a full-time 40 hours position. Days and hours of work are between Monday through Friday, 8:00 a.m. to 5:01 p.m.  
Travel
To other office locations as required. 
Benefits
Full time employees are offered Medical, Dental, Vison coverage, paid holiday, vacation and sick leave.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.