Patient Services Rep

Overview Job Title: Patient Services Rep Location: Barnabas Health Medical Group; Ocean and Monmouth Counties, Ocean, NJ 08732 Department: Nursing Float Pool Category: Revenue Cycle and Patient Access Status: Full-Time Shift: Day Pay Range: $20.63 - $25.71 per hour Req #: 0000247024 Job Overview The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy. Qualifications Required: High School Diploma or General Education Degree (GED) Relevant experience and/or training, or equivalent combination of education and experience Demonstrates a clear understanding of the importance of patient satisfaction and safety. Strong oral and written communication skills Attention to accuracy and detail. Able to multitask and work under pressure. The ability to work independently and in a team environment. Excellent customer service Travel will be required. Preferred: Associate degree or bachelor’s Degree Previous medical receptionist experience or background in general office EPIC experience Knowledge of medical terminology and electronic medical record (EMR) systems Bilingual in Spanish and English Scheduling Requirements Shift Working: 7:00AM-3:30PM, 8:00AM-4:30PM, 9:00AM-5:30PM, 10:00AM-6:30PM Day Shift, Full-Time Hours are subject to change based off practice needs. Must be able to travel to Ocean and Monmouth County Essential Functions Performs patient check-in and check-out functions. Answers routine questions in person and over the telephone. Performs basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail. Creates and maintains health record information, files, and organizes as needed. Coordinates with insurance providers and handles pre-authorizations and certifications as necessary. Benefits At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short- & Long-Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer #J-18808-Ljbffr