Service Coordinator

Palmer Johnson is seeking a dependable and motivated Service Coordinator in our Santa Fe Springs, CA location. The Service Coordinator is responsible for providing service-related solutions to our customers by working with our service team to schedule service, order and pick parts, and assist with moving equipment and parts throughout the shop. This role is perfect for someone who enjoys both customer interaction and active, physical work.

Who We Are

Palmer Johnson provides industry-leading drivetrain and engine solutions across the off-highway market, serving OEMs and end users. With over 45 years of success, we pride ourselves on world-class service, technical expertise, and a culture that values people just as much as performance. We’re a national remanufacturer and authorized distributor representing such vendors as Twin Disc, ZF, Dana Spicer, Kessler, Funk/John Deere, Carraro, and more. Equipment OEM lines include JLG, Genie, Hyster, JCB, Manitou-Gehl, Brandt Hi-Rail Trucks and more. With 45 years of excellence, we know that our people are our greatest asset. We are committed to providing an atmosphere that encourages growth, creativity, and job satisfaction.

About the Role

The Service Coordinator role is ideal for someone who enjoys a fast-paced environment, working with both people and equipment, and staying active throughout the day. The position works closely with customers, technicians, and Service Managers to ensure parts, equipment, and service operations are completed accurately and on time.

What You’ll Do

• Manage service orders, quotes, and ticketing system tasks (OTRS)
• Source, price, and order parts; resolve discrepancies with vendors
• Monitor service progress, labor accuracy, and documentation
• Support technicians and Service Managers to ensure efficient operations
• Receive, unload, sort, stage, transport and place incoming orders.
• Pick, pack and load out-going orders.
• Process all related paperwork as required by internal procedures.
• Perform inventory control procedures including periodic cycle counts.
• Safely operate forklift and/or other lifting devices.
• Schedule and coordinate in-shop and field service work

What You Bring

• Strong written and verbal communication skills
• Ability to multitask and work with a sense of urgency
• 2+ years of work experience in customer service, preferably in an industrial or technical environment
• Problem-solving mindset with attention to detail
• Basic mechanical aptitude and the ability to read and understand assembly manuals, drawings, and schematics
• Proficiency in Microsoft Office and general computer systems
• Positive attitude, ability to work independently, and desire to work in a collaborative environment

Why You’ll Love Working Here

• Award-winning culture – fun, un-corporate, and full of support
• Competitive base compensation
• Robust benefits package :
• 401(k) with company match
• Health, dental, and vision insurance
• Life and disability coverage
• Paid time off + 8 paid holidays
• Wellness initiatives and more!

Palmer Johnson is an equal-opportunity employer that is committed to hiring a diverse workforce representing the many personalities and cultures in our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.