Supervisory Medical Support Assistant

Job Title

Job Description

Duties

Help Duties include but are not limited to:

• Initiates personnel actions, maintains personnel related records, establishes performance standards and competencies, completes performance ratings, writes position descriptions and functional statements, and handles all matters related to counseling, disciplinary action, grievances, etc.
• Plans and directs the MSA/AMSA/LMSA activities within eligibility, travel, call center, compensation and pension and inpatient and outpatient clinical areas.
• Ensures administrative procedures are accomplished in accordance with specified guidelines and within established timeframes.
• Develops an ongoing customer service program with emphasis on the first impression, interacts with waiting patients, developing trust and setting the tone for the patient experience.
• Makes personnel assignments, adjusting schedules to cover frequent absence of personnel on short notice and for ensuring that adequate coverage of assigned area is always maintained.
• Conducts regular meetings with subordinates for discussions of work problems, adoption of new work methods and in-service training.
• The supervisor reviews appointments, insurance card scanning, pre-registration, encounters, consults, incomplete orders, and patient movement reports, for results achieved, technical soundness, and conformance with applicable regulations, policies, and requirements of the Health Care system.
• Resolves customer complaints or answers customers' questions regarding policies and procedures.
• Oversees staff orientation and on-the-job training and work development.
• Shifts staff as needed to ensure adequate coverage. Request additional staff for current areas supervised and/or for projected areas.

Work Schedule

Monday-Friday, 8:00am-4:30pm

Recruitment Incentive (Sign-on Bonus):

Not Authorized

Permanent Change of Station (Relocation Assistance):

Not Authorized

Pay:

Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off:

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement:

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not Available

Virtual:

This is not a virtual position.

Functional Statement #:

54215-F

Permanent Change of Station (PCS):

Not Authorized