Regulatory Compliance Analyst

WorldTrips, part of the Tokio Marine HCC group, is a global leader in specialty travel medical and trip protection insurance. Our hybrid role (3 days in office) is based in Carmel, IN. We offer a competitive salary and a generous benefits package that includes subsidized medical, prescription, dental, vision, basic life and disability insurance, an employee assistance program, paid parental leave, a 401(k) plan with company matching, educational/loan assistance, 20 days of PTO (prorated for the year), 11 paid holidays, one paid volunteer day, and up to two floating holidays. Responsibilities Monitor and track state insurance laws, regulations, DOI bulletins, and regulatory guidance to stay informed of changes impacting complaint handling, consumer protection, and contractual obligations. Assist with intake, tracking, investigation, and response to Department of Insurance (DOI) and Better Business Bureau (BBB) complaints in accordance with regulatory timelines and internal procedures. Coordinate with internal business units (Claims, Underwriting, Quality Assurance, and Customer Service) to gather facts, documentation, and responses related to regulatory and consumer complaints, and legal inquiries. Draft, review, and submit accurate and timely complaint responses to regulators and consumer agencies, ensuring consistency with policy terms, regulatory requirements, and company position. Maintain and update complaint tracking systems, logs, and supporting documentation to ensure audit readiness and regulatory transparency. Identify, document, and elevate complaint trends, root causes, and potential regulatory risks, recommending corrective actions or process improvements in conjunction with the Claims and QA teams. Track and assist with remediation of complaint‑related findings, regulatory issues, and corrective action plans. Support the development, maintenance, and execution of complaint handling policies, procedures, and controls. Assist with review and administration of WorldTrips contracts, agreements, and third‑party arrangements to ensure alignment with regulatory, internal, and TMHCC Corporate requirements. Partner with Legal and Compliance leadership to ensure contracts, litigation matters, and consumer‑facing materials comply with applicable insurance laws and consumer protection standards. Conduct OFAC scanning. Manage compliance‑related projects. Assist with review and approval of product forms, endorsements, customer‑facing content, and marketing content to ensure accuracy, consistency, and adherence with business process and regulatory requirements. Identify, document, and elevate compliance gaps, deficiencies, or risks, recommending corrective actions. Support regulatory examinations, internal audits, and market conduct reviews by preparing complaint files, summaries, and response materials. Participate in compliance training and awareness initiatives related to compliance obligations. Prepare compliance reports, metrics, and dashboards for management review. Qualifications Bachelor’s degree in a related field, or equivalent education and/or experience. Ability to apply knowledge of principles, practices, and procedures. Strong written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy. Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously. Knowledgeable of industry changes, legal updates, and technical developments related to the company’s business to proactively respond to changing environment. Intermediate proficiency with Microsoft Office (Excel, Access, PowerPoint, Word). Familiarity with insurance regulatory bodies, state Departments of Insurance, and market conduct examination processes. Join the WorldTrips team, where your success is our priority. #J-18808-Ljbffr