Business Analyst

Business Analyst – ERP Process Documentation Location: Houston, TX / Hybrid or Onsite as Needed Engagement Type: Project-Based Consulting Openings: 2 Anticipated Start: Mid-August 2026 Our client is seeking two experienced Business Analysts to support an enterprise-wide initiative to document current business processes, identify operational challenges, and establish a strong foundation for future ERP solution design. The selected candidate will collaborate with business stakeholders and subject matter experts across key functional areas to assess current-state workflows, capture process variations and exceptions, identify pain points and inefficiencies, and recommend opportunities for improvement, including appropriate uses of artificial intelligence and change-management support. Key Responsibilities Facilitate discovery workshops, interviews, and working sessions with subject matter experts and stakeholders. Document end-to-end current-state business processes, including workflow variations, exceptions, handoffs, systems used, and decision points. Identify and clearly communicate process pain points, gaps, inefficiencies, duplicative work, and operational risks. Assess where AI-enabled tools or automation may improve efficiency, accuracy, service delivery, or decision-making. Identify anticipated resistance to change, adoption barriers, stakeholder impacts, and areas requiring change-management planning. Develop professional process documentation, including process maps, workflow diagrams, narratives, findings, and supporting artifacts. Collaborate with college leadership to co-develop a practical work plan, timeline, session schedule, and deliverables for each functional area. Present findings and documentation in a clear, executive-ready format that can be used to support future ERP design, selection, and implementation efforts. Maintain strong stakeholder communication, manage meeting outcomes, and track open questions, decisions, and follow-up actions. Experience supporting one or more of the following ERP-related functional areas is required: Finance and Accounting Planning and Budgeting Human Capital Management Procurement and Supply Chain Reporting and Analytics Financial Aid, including SAE and SFP Student Information Systems Required Qualifications Bachelor's degree in business administration, Information Systems, Project Management, Finance, or a related field; equivalent relevant experience may be considered. Five or more years of Business Analyst, Business Process Analyst, ERP consulting, or comparable experience. Demonstrated experience leading stakeholder interviews, workshops, requirements-gathering sessions, and process-discovery activities. Strong current-state process mapping and documentation experience, including workflows, swimlane diagrams, process narratives, and gap analyses. Experience identifying operational inefficiencies and developing practical improvement recommendations. Familiarity with ERP environments and enterprise business processes. Strong written, verbal, facilitation, and presentation skills. Ability to work independently while collaborating effectively with executive leadership, SMEs, IT teams, and operational departments. Preferred Qualifications Experience in higher education, community college, public sector, or similarly complex organizations. Experience with ERP modernization, ERP implementation, business transformation, or process-reengineering initiatives. Knowledge of finance, HCM, procurement, student services, financial aid, or student information systems. Experience evaluating AI, automation, analytics, or digital transformation opportunities. Change-management experience or certification, such as Prosci. PMP, CBAP, CCBA, Lean Six Sigma, or similar professional certification. Bickham Services Unlimited, LLC