Night Auditor

Night Auditor

A Night Auditor at Home2 Suites by Hilton is responsible for overseeing the hotel's overnight operations while completing the daily financial audit. The position combines front desk, guest services, security, and accounting responsibilities.

Typical Responsibilities

• Welcome and assist guests during the overnight shift, including check-ins and check-outs.
• Provide excellent customer service and respond to guest questions, requests, and concerns.
• Perform the night audit, balancing the hotel's daily financial transactions and ensuring records are accurate.
• Review and reconcile room charges, payments, deposits, and other transactions.
• Prepare daily reports for management and ensure the hotel's systems are properly updated.
• Monitor the hotel during overnight hours and maintain a safe, clean, and secure environment.
• Handle reservations, room assignments, cancellations, and guest account adjustments.
• Communicate important overnight issues, maintenance concerns, or guest situations to management and the morning staff.
• Follow Home2 Suites and Hilton standards for guest service, safety, cash handling, and security.
• Assist with light front-desk and hotel duties as needed during the overnight shift.
• Maintain confidentiality when handling guest information and financial records.

Skills Typically Needed

• Strong customer-service and communication skills.
• Basic computer and cash-handling skills.
• Attention to detail and accuracy with numbers and financial records.
• Ability to work independently with limited supervision.
• Ability to remain calm and professional when handling guest concerns.
• Reliability and comfort working overnight hours.
• Previous hotel or front-desk experience is helpful, but not required.