Administrative Volunteer- ACS

Administrative Volunteer - ACS

DEPARTMENT: Volunteer Services

LOCATION: Ambulatory Care Services Health Center

SUPERVISOR: Assigned to Volunteer Champions for projects as needed

HOURS: During normal clinic hours: 8:00am-5:00pm

GENERAL SUMMARY:

The Administrative Volunteer provides daily operations assistance to clinical departments that are non-patient care depending on organizational project deadlines. Typical placements may include: front desk laboratory or where needed. In addition, they may also assist patients with management of their heatlh care through the Harris Health MyHealth portal, our online server that allows patients to view their health records and lab results, schedule appointments, etc.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide administrative/clerical assistance to assigned work within the department
• Duties include filing, data entry, copying, shredding of documents and other clerical duties
• Use of office equipment such as computer,copier, fax scanner, and phone systems
• Assignment may include greeting and patient navigation of the facility
• Assignment may include making reminder call to patients regarding forthecoming appointments
• Assignment may include assisting with MyHealth registration
• Ability to work one-on-one with patients to facilitate and set up MyHealth account
• Answer questions pertinent to MyHealth
• Check out and return Laptop for MyHealth
• Maintain work area in a neat, clean and orderly manner.
• Follow Harris Health System policies regarding personal visitors, phone calls, and food/drink.

QUALIFICATIONS:

• Mature, outgoing and dependable, with good interpersonal skills
• Ability to communicate verbally with staff and physicians in a courteous manner
• Dependable, conscientious and diligent in the performance of duties
• Good organizational skills, enjoys working with the public and assisting people
• Ability to work unsupervised for short periods of time.
• Successful completion of the Harris Health System volunteer application & screening process and volunteer general orientation.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Emotional Demands: Demonstrate emotional stability by being able to function appropriately and effectively in dealing with critical, stressful or unexpected situations and with due consideration for patients, visitors, and personnel in vicinity.
• Requires lifting of up to 10 lbs., occasionally lifting and carrying 10-20 lbs.
• Ability to stand/walk for at least 10 minutes at a time.
• Frequently requires reaching at or above shoulder height, twisting and stooping/bending to perform duties.
• Good vision, hearing, and speech required.

3 shifts available:

• Volunteers are asked to gift us with 3 hours per week for a minimum of 12 weeks.:
• 08:00 to 11:00 CST
• 11:00 to 14:00 CST
• 14:00 to 17:00 CST