Student Success Coach

Job Profile Summary
Under limited supervision, this position is to provide direct service and support to prospective, current and former students from the point of application through paid enrollment in students' first semester using a case management approach. This includes information regarding the College's programs and services, admissions and registration, proof of residency, transcript evaluation, orientation, assessment of learning, facilitating student engagement in academic and career planning activities, student success skills, college policies and procedures, and student co- and extra-curricular activities offered at the College.

Minimum Education:

• Bachelor's degree required, Master's degree in Counseling or Education preferred.
• An equivalent combination of experience and education may be considered

Minimum Experience/Training:

• Six years of relevant experience.

Essential Functions:

• Daily - 25%: Responsible for supporting students from the point of admission through first term paid enrollment. Such activities include engaging students in academic and career planning assessments, interpreting those assessments, assisting students in the development of a first term academic plan that addresses their interests, skills, and abilities, and assisting students in clarifying their career, major, and academic goals. The personnel in this position have a complete understanding of the 8 Pathways and associated college programs of study. Additionally, this position is responsible for facilitating learning opportunities about college policies and procedures, student success skills and resources, and student life opportunities.
• Daily - 25%: Responsible for collecting, reviewing and assessing applications, and related documents for compliance and eligibility for admission. Determines if testing is required and informs students. Provides routine advice and guidance regarding the application process, admissions policies, and document requirements. Responds to email/telephone inquiries from students about advisement, registration, transfer information and other procedures or policies at BC. Sets up, updates and continuously improves current and evolving web-based/electronic advising activities.
• Daily - 15%: Support students in ensuring that deadlines are met for completing FAFSA and additional required documents if selected for verification and the completion of Next Generation application.
• Daily - 10%: Assists the Associate Dean, by providing lead assistance of daily functions to Admissions & Registration Specialists and Admissions Officers. Facilitates advising for students at the New Student Orientation sessions.
• Per Term - 10%: Schedules and monitors First Year Experience sessions and advising appointments, as applicable. Assists with updates and revisions to student services and academic affairs materials and multimedia presentations. Conducts/facilitates group advising and registration sessions for new students.
• Weekly - 10%: Reviews transcripts to ensure eligibility for admission to a specific college or program including unofficial evaluation of transfer credits and applicability of academic credit to program requirements. Monitors the receipt of all applicable official transcripts and collaborates with the transcript evaluators for the timely evaluation of official transcripts.
• Other - 5%: Performs related duties as assigned.

Knowledge, Skills and Abilities:

• In-depth functional knowledge and expertise in area of specialization and general knowledge of related areas in the College
• Ability to perform complex administrative analysis with only general supervision
• Strong diagnostic, analytical and problem-solving skills
• Excellent coordination and communication skills used appropriately to influence the decision-making of individuals and groups at all levels in the College
• Ability to plan and manage own workflow, priorities and results accomplishment
• Requires the ability to present and disseminate data, with analysis, to various levels in the organization
• Requires advanced knowledge of the career pathways and all of the college's programs of study
• Requires advanced knowledge of computerized systems and operating environments i.e. Microsoft Office Products and specialized computer systems
• Ability to interact and effectively communicate with employees and students

Our Culture - At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

Broward College offers an exceptional benefits package, including, but not limited to:

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options - Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Job Title
Student Success Coach

Position Number
P0005774

Job Status
Full time Regular

Department
South Student Services Admissions

Location
South Campus

Pay Grade
715

Salary
$52,900 - $62,158 (Salary commensurate with education and experience)

Work Shift
First Shift

Work Schedule
Monday - Friday/Weekends/Varies

Hours Per Week
40

Posting End Date
Open Until Filled

Comments
To be considered for this position, a completed online employment application along with a resume and unofficial transcript(s) are required.

Designated Essential Personnel
No

FLSA Status
Exempt

Position Classification
Professional Technical Staff (PTS)

Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to View email address on click.appcast.io or fax to View phone number on click.appcast.io, stating clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.

**Please note that multiple documents can be uploaded in the "Resume/CV/Transcript/License/Certification" section of the application **

Please refer to link with the instructions on how to submit an application with multiple documents.


Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification.

For inquiries regarding Title IX and the college's non-discrimination policies, contact the Vice President for Talent and Culture at View phone number on click.appcast.io, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309.

Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at View email address on click.appcast.io.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.