House Brands Jr. Sales & Customer Support

Job Description

Job Description

Tower Products Incorporated is a highly specialized broadcast and professional audio supply house serving the technical side of the media industry worldwide. Our customers include many of the most respected names in video production: NBC, Netflix, the NFL, and countless others. 

We are currently seeking a Jr Sales & Customer Support Specialist. This frontline House Brands role supports customer, sales, and product-related inquiries for TecNec, Camplex, and related house-brand products. The position includes daily customer contact by email, phone, web inquiry, and in-person interaction, along with lead follow-up, trade show support, and coordination with sales, purchasing, engineering, customer service, and the Brands Manager. This is an entry-to-growth opportunity for someone with strong communication skills, base-level technical/product knowledge, and the willingness to learn deeper product, customer, and market support responsibilities over time. 

This role offers a practical growth path into broader house-brand sales support, product support, technical support, trade-show support, or brand-management responsibilities.

Key Responsibilities:

Customer, sales, and product support

• Serve as a frontline contact for house-brand inquiries received by email, phone, web form, and in-person interaction; respond professionally and escalate complex technical requests when appropriate.
• Follow up on branded sales leads from web inquiries, dealer requests, internal referrals, trade shows, and other customer contact points.
• Support quotes, product questions, customer records, product notes, and other sales-support tasks for TecNec, Camplex, and related house-brand product lines.
• Build working knowledge of common product applications, signal types, cable assemblies, connectors, and customer use cases to provide basic product and technical support.
• Assist with product-data review, report monitoring, data entry, product-information maintenance, training materials, and basic process documentation.
• Review reports and other business systems for escalation or for highlighting to senior staff opportunities to address or improve.
• Participate in and support the planning, preparation, and attendance of trade shows and customer events, including customer follow-up, site visits, and related customer-support coverage.
• Maintain a professional, helpful, accountable approach when working with customers, sales staff, vendors, and internal departments.
• All employees are required to read and follow the employee manual distributed by Tower Products Incorporated and the Quality Policy Statement.

Knowledge and Skills Requirements :

• Prior customer service, sales support, retail, inside sales, technical support, or other frontline customer-facing experience preferred.
• Comfortable communicating with customers by phone, email, and in person with a professional, service-oriented tone.
• Base-level understanding of audio, video, data, fiber, copper, cable assemblies, connectors, or related technical products preferred; willingness to learn is required.
• Organized, detail-oriented, and able to manage follow-ups, open questions, customer commitments, and multiple priorities.
• Microsoft Office proficiency required; strong Excel skills preferred.
• Proactive, accountable, resourceful, and able to ask good questions, gather facts, solve basic problems, and route issues appropriately.
• Possess and maintain a valid driver’s license and be willing to travel or work a flexible schedule for events, site visits, and customer-support coverage as needed.

Position Details

Location: Saugerties, NY

Paid time off

Medical/Vision 

Dental 

401-k
100% Employee-Owned Company

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

8:00 am – 4:30 pm, M-F
Full-time 40-hour work week, On-site, Remote consideration after 2 years