Specialty Schegistrar - Orthopedic Clinic

Job Description

Job Description

Beloit Health System is looking to add a Specialty Schegistrar to our Team!

• Shift: 1st
• Schedule: 8a - 4:30p
• Hours per week: 40
• Benefits Status: Eligible
• Department: Beloit Clinic Registration

The Specialty Schegistrar is responsible for performing duties related to scheduling and pre-registration for upcoming services and assuring a positive experience for the patient. This individual is responsible for obtaining pertinent information from patients, other care providers and health records to determine orthopedic visits are scheduled timely and with an appropriate provider. This requires a high degree of interpretation of medical records and focused patient interviewing that would customarily be performed by someone with nursing or medical assistant or above skillset.

• Gathers critical demographic elements from patients (e.g., name, date of birth, Social Security Number)
• Provides clear and accurate instructions/ information to patients regarding their upcoming visit, including preparation for procedures, testing, as well as addressing medical concerns patient has with care and/or provider.
• Addresses referred calls and messages, keeping an accurate record of appointments scheduled, changed, or cancelled to avoid over- or under-booking
• Interviews and pre-registers patients in a prompt, professional, courteous, and confidential manner
• Extrapolates pertinent medical condition related information from patient interviews and charting to determine appropriate provider for scheduling.
• Contacts third-party payers in order to secure benefits and coverage information for the purpose of scheduling patient and coordinating care with provider.
• Initiates and completes necessary clinical and medical necessity authorizations as directed by provider orders within specified timelines.
• Prepares (scribes) interrogatories using information recorded and contained within electronic health records in response to audit, regulatory or billing requirements.
• Explain to patients/guarantors financial responsibility and the able to induce patients/ guarantors to pay their estimated amount due.
• Thoroughly documents all conversations with patients, providers, clinical staff and non-clinical functionaries.

Job Requirements:

• High school diploma or equivalent certification is required.
• Certification as Nursing or Medical Assistant, or its equivalent or higher is required.
• Certification as Revenue Cycle Representative (CRCR) or Specialist (CRCS) within one year or at time of placement in position.
• Minimum four years' experience in health care setting or its equivalent is required. Minimum of two years of scheduling, patient accounts, unit clerk, or medical assistant experience preferred.
• Clinical, Surgical and medical diagnostic scheduling experience preferred.
• Strong problem-solving techniques and interpersonal skills including ability to communicate effectively both orally and with written word.
• Ability to interpret and follow patient care plans for the purpose of care coordination.
• Must type accurately at 40 words per minute.
• Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Demonstrated ability to multi-task between multiple computer systems, and frequent interruptions; must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace.

Behavior and Attitude

The mission of Beloit Memorial Hospital requires the employee to perform in a manner which ensures delivery of the highest quality of medical services at an economic value and at the highest level of patient satisfaction. Respect and consideration given to the dignity of each patient, deserter, and fellow employee is a requisite of success job performance.

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.