Customer Service Representative Specialist

Napa Auto Parts - - Responsibilities: Respond to customer inquiries, provide quotes, and take customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).; Serve as a Subject Matter Expert on one or more technical products and provide guidance to less experienced Customer Service Representatives.; Proactively generate sales by actively promoting Motions products to existing customers and negotiate pricing to maximize profit within approved parameters.; Maintain effective relationships with current and potential customers, ensure billing and collection, and facilitate customer requests in an efficient and timely manner.; Coordinate inventory and order fulfillment, including expediting backorders and ensuring appropriate inventory levels