Customer Service Representative Route Relief

Customer Service Representative — Route Relief (Cover Routes & Customer Success)

New System | Full-Time | Route-Based (Box Truck) | Kent, WA | $28.50/hr.

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a Route Relief Customer Service Rep who’s equal parts service pro + relationship builder —covering routes as needed to keep customers taken care of.

Why you’ll like it here

• You’re not stuck at a desk — your route changes, your days go fast • Strong training + support (you won’t be thrown to the wolves) • Real impact: you help customers stay stocked, solve issues fast, and make their week easier • $28.50/hr. starting pay (route relief)

What you’ll do

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth) • Deliver/pick up linens & supplies; verify tickets and collect signatures • Manage customer inventory levels (keep them stocked—not buried) • Use mobile tools to document service, routes, and updates • Handle customer issues professionally (fix what you can, escalate what you can’t) • Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.) • Collect payments when needed and keep documentation accurate • Drive safely, complete pre/post-trip inspections, and support our safety culture

You’re a fit if you are

• Friendly, organized, and accountable • Comfortable working independently and talking with customers daily • Detail-minded with inventory, paperwork, and follow-through • Adaptable — you can step into different routes and keep service consistent

Requirements

• Valid driver’s license; comfortable driving a box truck (training provided) • Able to lift/push/pull up to 50 lbs. repeatedly • Comfortable using mobile apps daily • Background check + drug screening required for fleet drivers • Paid weekend coverage (when assigned) On-call hours: Sat/Sun 8:00am–4:30pm

Apply with your resume and a quick note: “What does great service look like when nobody’s watching?”