Remote Intake Specialist I (AZ / BILINGUAL/ REMOTE)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)

Own It (Drive and ownership)

Do the Right Thing (High integrity)

Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Phoenix, AZ.

Spanish Bilingual Preferred . This is a remote role with potential travel to our office in Phoenix, AZ for meetings and collaboration.

Department & Position Overview:

People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. Youll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. Must possess high enthusiasm and a salesman-like edge to move client cases from a pending to enrollment status. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Every Day You Will:

Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare.

Provides necessary documentation and requirements with Nevada Medicaid, patients insurance and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care.

Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance.

Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.

Consistently meets monthly performance metrics of starting patients on Care and call handling

Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees

Manage a high open caseload until the enrollment process is complete

Consistently meet monthly completed starts of care

Provide exceptional customer service and positive experience for potential patients/caregivers

Regular communication with a variety of health plans regarding patient benefits and authorizations

Navigate multiple systems and portals to determine eligibility and obtain authorization

Ideal Candidate Will Possess:

Must be able to commute into our Phoenix, AZ office 2-3 times a week, this is a hybrid role

Experience in high-volume inbound and outbound call environment

Motivated to help patients/caregivers with the drive to exceed open case targets and metrics

Must have poise and patience when dealing with clients

Excellent written and verbal skills; ability to comfortably resolve issues over the telephone

Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues

Keen attention detail, metrics driven, excellent time management skills

High empathy and collaborative team player

Flexibility and openness, as the role and responsibilities may change and/or evolve as we grow!

Nice-to-Haves:

2+ years of relevant experience in a similar position is preferred

Salesforce experience

2+ years of customer service experience

Bilingual in Spanish, or other languages desired

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range $20 — $24 USD