Bilingual Legal Intake Specialist Personal Injury Law Firm

Ruhmann Law Firm

El Paso, TX

Job Description

Benefits:

Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Bilingual Legal Intake Specialist Personal Injury Law Firm

El Paso, TX | Full-Time | In-Office Position (No Remote Work)

About Us

We are a growing personal injury law firm dedicated to helping individuals who have been injured due to negligence. Our firm is committed to providing exceptional legal service and compassionate client care. We are seeking a Bilingual Legal Intake Specialist who can effectively communicate with potential clients and help guide them through the initial stages of the case process.

Position Summary

The Legal Intake Specialist serves as the first point of contact for potential clients contacting the firm. This role gathers case information, evaluates potential claims, and ensures qualified leads are properly documented and scheduled with attorneys.

The ideal candidate is professional, organized, and comfortable speaking with individuals who may be experiencing stressful situations.

Responsibilities
Answer incoming calls from potential clients and gather detailed case information
Conduct initial screenings for personal injury cases (auto accidents, trucking accidents, slip and falls, etc.)
Enter case information accurately into the firms case management system
Schedule consultations with attorneys or case managers
Follow up with potential clients regarding documentation and case information
Communicate with clients in a professional and compassionate manner
Assist with intake forms and documentation
Coordinate with attorneys and staff regarding new cases

Qualifications
Bilingual in English and Spanish required
Previous experience in legal intake, call center, or customer service preferred
Experience in personal injury law firm intake is a plus
Strong communication and listening skills
Excellent organizational and multitasking abilities
Comfortable handling high call volume
Basic computer skills and familiarity with office software

Requirements
This position requires working in-office. Remote work is not available.
Professional demeanor and strong client service skills
Ability to handle confidential and sensitive information

Apply

Vacancy posted a month ago

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