Bilingual Scribe / Care Management Support Assistant

Become a part of our caring community

The Care Management Support Assistant 1 contributes to administration of care management. Provide non-clinical support for the assessment and evaluation of members' requirements. This support helps achieve and maintain a wellness state. It does this by guiding members/families toward resources and facilitating interaction with them. These resources are appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. Certified Scribe with skills to assist and document on all patients seen daily by Physician Assistant.

Location Address:

Conviva Senior Primary Care office located at:

10435 Vista Del Sol Dr., El Paso, TX 79925

You will be reporting to:

Manager, Clinic/Center Administration

Job Responsibilities

• Ensure uncompromised patient care by transcribing fast, and performing editing.

• Typing out the full forms of medical abbreviations and acronyms, and the formal versions of medical jargon.

• Identify and follow up on inconsistencies, errors, and missing information within a transcribed report.

• Submit transcriptions to healthcare professionals for their approval promptly.

• Perform additional tasks such as following up and revising patient history, and entering medical reports into electronic health records systems.

• Protect patient confidentiality and follow legal requirements.

• Receive patients, schedule appointments, and maintain patient records

• Work with transcription equipment that can include speech recognition equipment, word processing, and computer software

• Create templates and enter data into electronic health record (EHR) systems for updated record keeping and archives

• Perform administrative tasks, including mail, phone calls, scheduling, submitting insurance claims, and operating common office machines.

• Record patient medical histories, physical examinations, test results, diagnoses, and treatment plans in digital audio files

• Provide customer service to physicians, nurses, other healthcare professionals, and patients through email, telephone, or face-to-face meetings

Required Qualifications

· Medical Scribe Certification

· Bilingual (English & Spanish)

· Microsoft Office technical experience with Word, Outlook, and Excel

· Administrative support experience in the healthcare industry

· Familiarity with care and well-being resources

Other Qualifications

· Associate's degree

· 6 months – 1 year experience transcribing as Medical Scribe

· Demonstrated excellent customer service Experience interpreting and responding to customer requests

· Microsoft Access proficiency

Use your skills to make an impact

Alert

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Interview Format – HireVue

As part of our hiring process for this opportunity, we will use interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options