Scheduling Protocols Specialist

Administrative Services Opportunity

Great careers are built at Banner Health. There's more to health care than doctors and nurses. We support all staff members as they find the path that's right for them. Apply today, this could be the perfect opportunity for you!

Location: Women's Center in Banner Del Webb Medical Center

Schedule: This is a PRN role working 1 to 2 days a week to help with coverage for breast center scheduling. No weekends, no on-call, and closed holidays.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

Position Summary

This position creates and maintains provider scheduling preferences, physician and practice location details, and physician appointment protocols. Scheduling protocols are the criteria used to align a physician's specialty to the patient's healthcare needs. This position maintains and creates new knowledge articles, which is the main reference documentation used by the Healthcare Scheduling Specialists to answer common questions from patients and to best navigate the patient scheduling software systems. This position will provide governance over the physician scheduling preferences in terms of definition and data structure. The role will liaise with the healthcare practice managers to ensure alignment with the physician's requirements and the Customer Experience Center's protocol guidelines.

Core Functions

1. Builds, maintains, and modifies centralized scheduling protocols and schedule template structure for supported physicians. Ensures all approved changes follow change management procedures. Maintains accurate documentation of all requests and processed changes via tracking log. Prioritizes and organizes own work. Uses discretion to modify work practices to achieve results or improve efficiency.

2. Works closely with clinical management to maintain continuity of scheduling and desired outcomes. Acts as liaison with contact center scheduling staff to ensure guideline principles meet business needs.

3. Creates and maintains knowledge articles focused around tips, FAQs and walk through guides for scheduling team.

4. Utilizes critical thinking and communication skills for day-to-day functions. Applies detailed instructions and procedures to resolve problems. Chooses best alternative from group of known possibilities. Inputs and maintains data in computer system for the department as well as maintains records and/or files for assigned areas in a timely and accurate degree.

5. Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support. Demonstrates excellence in organization, communication, and human relations skills. Demonstrates strong understanding of office or area practices, procedures, and business terminology. Demonstrates speed and accuracy with word processing. Shows ability to organize, prioritize and multi-task workload in a fast-paced environment.

6. Provides customer service skills. Excellence in advanced administrative skills such as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.

7. Prepares, collates, and distributes various reports in a timely and accurate manner. Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor. Prioritizes and organizes own work. Uses discretion to modify work practices to achieve results or improve efficiency. Receives high- level work direction, with after the fact review.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Requires proficiency obtained with three plus years experience in medical procedure/testing or healthcare practice scheduling.

Must have understanding of medical terminology, diagnoses, procedures, appointment scheduling, and insurance verification.

Requires strong knowledge of patient scheduling software and centralized scheduling process and procedures. Must have strong attention to detail, ability to provide rules-based decision making, critical thinking skills, and the ability to apply knowledge in department problem-solving situations. Requires collaboration and teamwork skills, effective interpersonal and communication skills, as well as a customer-centric mindset. Accurate and efficient keyboarding skills and the ability to work effectively with MS office software.

Preferred Qualifications

Knowledge of Cerner electronic medical record system and appointment scheduling templates. Knowledge of MS Sharepoint and Adobe Acrobat PDF creation software. Familiarity with Salesforce Health Cloud or Service Cloud software. Experience conducting insurance verification and credential checks. Additional related education and/or experience preferred.

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