Help Desk Specialist

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running smoothly? If you thrive in a fast-paced environment where no two days look the same—and you take pride in delivering great customer service with real technical solutions—this could be a great fit. At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and moving forward. As an IT Help Desk Specialist, you'll be on the front line of support—helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do as an IT Help Desk Specialist In this role, you'll serve as the first point of contact for technical support while helping drive efficiency, consistency, and improvement across our systems and processes. Provide first-line technical support across phone, email, remote tools, and ticketing systems, ensuring timely resolution with minimal disruption to the business Support and maintain devices and infrastructure including computers, mobile devices, printers, and network equipment to ensure reliable day-to-day operations Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in maximizing productivity Track, document, and manage support requests in the ticketing system to drive visibility, accountability, and continuous improvement Assist with business reporting by partnering with internal teams to develop and deliver solutions using tools like Excel, SharePoint, and Eclipse Report Writer Collaborate with IT, business units, and vendors to resolve issues, improve systems, and implement effective solutions Maintain knowledgebase documentation and build strong relationships across the organization through professional, responsive support Adapt to changing priorities while following company policies, safety standards, and IT best practices to ensure compliance and consistency What Makes You a Great Fit 2-year degree in a related field or equivalent work experience preferred 1-2+ years of IT support or help desk experience preferred Strong knowledge of Microsoft Office products Solid troubleshooting and problem-solving skills across hardware and software Strong written and verbal communication skills with the ability to support users at all levels Ability to prioritize tasks, manage time effectively, and meet deadlines Strong organizational skills and attention to detail A customer-first mindset with a focus on delivering high-quality support Ability to work independently while also contributing as part of a team Willingness to continuously learn and adapt to new technologies What to Expect in This Role A fast-paced environment where you'll be the go-to for solving technical issues and keeping the business running A mix of hands-on troubleshooting, user support, and system problem-solving across a variety of platforms and tools Daily interaction with teammates across the organization, building strong relationships while delivering responsive, solution-focused support Ownership of support tickets and documentation, with clear expectations around accuracy, follow-through, and communication Opportunities to identify and drive improvements in systems, processes, and overall user experience A team-focused environment that values accountability, reliability, and a positive, solutions-driven mindset Why Kirby Risk? Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and automation solutions. Our culture is built on hard-working, engaged people who treat one another—and our customers—with respect, integrity, and urgency. At Kirby Risk, you're not just taking a job—you’re building a career while helping customers transform their operations. Benefits That Work for You Kirby Risk provides a comprehensive benefits package, including: Medical, RX, Dental, and Vision insurance Life insurance & Employee Assistance Programs Tuition reimbursement & on-the-job training 401(k) plan with company match & Profit Sharing Paid Time Off (PTO) #J-18808-Ljbffr Kirby Risk