Shipping & Receiving Clerk

Shipping & Receiving ClerkChandlerNearest Major Market: PhoenixAt DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.POSITION SUMMARYThe Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.ESSENTIAL DUTIES AND RESPONSIBILITIESCustomer ServiceProcess all customer orders in a timely and accurate manner.Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.Prioritize customer orders according to scheduled pick-up time or pier cutoff.Furnish shipping and tracking information as required.Customer Interfacing ActivitiesMaintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.Report customer feedback to management, including any signs of customer dissatisfaction.ClericalOversee all paperwork associated with orders and maintain the corresponding files.Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.Answer phone calls and operate various types of office machines and computers necessary to perform duties.Data EntryOperate the computer terminal in a proficient manner.Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.DocumentationEnsure the accuracy of all receiving and shipping documents.Gather and maintain all data and records relative to shipping and receiving activities.Assist in resolving any discrepancies.Collect all documentation for inbound freight and route to the proper record-keeping unit.Comply with all DSV Work Instructions.OTHER DUTIES (Site Specific)Other clerical duties, including backup support as assigned.Performs other duties as assigned.Work overtime as dictated by business whether mandatory or voluntary.MINIMUM REQUIRED QUALIFICATIONSEducation and/or ExperienceMust have a high school diploma or general education degree (GED).Certificates, Licenses, Registrations or Professional DesignationsNoneOtherMust be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.SKILLS, KNOWLEDGE AND ABILITIESComputer SkillsBasic computer skillsWorking knowledge of computerized applications (Microsoft Suites)Language SkillsEnglish (reading, writing, verbal)Mathematical SkillsBasic levelOtherStrong attention to detail accuracy and accomplish job task in a timely manner.Good verbal and written communication skills.PREFERRED QUALIFICATIONSPrevious customer service experience including phone calls, and operating office equipment.PHYSICAL DEMANDSOccasionallyBendingFrequentlyWalking and StandingConstantlySittingAbility to Lift/Carry and Push/Pull 11-20 poundsReach above shoulder, squat, or kneel.WORK ENVIRONMENTWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.Reasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.The expected base pay range is $17.69 – $22.12 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.