Coordinator - Digital Strategy

The eCommerce team oversees all aspects of the Hermès.com business while supporting omnichannel services as a cross-functional member within the Hermès corporate & retail network. The team deploys digital initiatives, enhances the online assortment, and optimizes the platform for ease in the user journey.

As the Digital Strategy Coordinator, you will help to drive growth under the eCommerce division and greater teams. You will support the team in reaching full sales potential by optimizing the product assortment, evaluating user needs, identifying market trends, and making actionable recommendations for ease in the online journey.

About the Role:

• Develop a broad understanding of all eCommerce and Merchandising functions and responsibilities to provide the Digital Strategy team support across multiple divisions with cross-functional partners.
• Support the Digital Strategy Manager in their day-to-day responsibilities.

Reporting

• Prepare daily reporting for Digital Strategy team on sales trend, inventory, and omnichannel highlights. Based on findings, provide insights and actionables to drive the eCommerce business and reach sales plans.
• Support Digital Strategy team by preparing ad-hoc reports for business reviews.
• Assist in developing market preparational tools for the eCommerce buying team ahead of buying appointments 4x per year.

Product Merchandising

• Review sales & stock levels to drive online business for Hermès departments. Ensure optimal inventory levels to increase conversion and sales potential.
• Monitor daily product deliveries and relay opportunity to cross-functional teams for website highlights.
• Partner closely with cross-functional teams to launch products online and ensure product accuracy on site. Monitor launch performance and relay results to greater teams.
• Assist the buying team in order entry and requested edits.

Project Execution

• Support development & execution of both short- and long-term project roll-out. Collaborate across multiple teams to ensure alignment and synergy across initiatives.
• Compile competitive analyses on industry best-practices on product offerings and digital space.

Additional responsibilities may arise due to the needs of our business quickly evolving and shifting

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• 1+ year(s) in a similar role or work environment (retail merchandising/planning, digital analytics, or buying role)
• BA degree preferred
• Weekend availability required - occasionally need to provide weekend support during peak periods for business.
• Comprehensive knowledge of Microsoft Office
• Excellent written and verbal skills
• Strong collaborator—ability to build and maintain relationships with cross-functional teams
• Natural problem-solving skills
• High level attention to detail
• Knowledge of French is helpful, but not required

The range for this position is $28.65-$33.35 per hour. Actual rates are determined on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

Company Overview

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at View email address on workus.org. Please do not submit resumes or applications to this email address.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.