Dental Office Assistant

Tiffin Dental Care is looking for a Front Office Assistant to join our team. Requirements Must have dental front office experience. Working schedule: Monday-Friday. About Tiffin Dental Care Tiffin Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve. Our team of 8 people thrives on collaboration, communication, and community. We are located off Croell Ave in Tiffin, Iowa and are patient‑focused. More About The Role Greet and welcome patients as they enter the office to create a great first impression. Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and records. Schedule and confirm appointments for multiple providers in the office. File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage. Post insurance and patient payments and process accounts receivables. Review treatment plan fees and payment options with patients. Partner with the providers and team to implement Heartland Dental systems to optimize office potential. Minimum Qualifications Experience working in a fast‑paced and customer‑centric environment. Excellent communication and organizational skills. Will have access to PHI necessary for performing job‑related functions; regular HIPAA training required. Must protect PHI and maintain data safeguards. Preferred Experience 1+ year(s) of experience in a dental or medical setting. 1+ year(s) experience with insurance billing and accounts receivable. Experience with Dentrix or other dental software. Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual training sessions (or in‑person) periodically throughout the year. TB test required for all new hires in dental office positions; test arranged during pre‑employment process. Not applicable in FL & TN. What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO. Front‑loaded education and training to develop to full potential. Opportunity to be part of a secure company with 20+ years of industry‑leading experience providing a stable career with unlimited growth potential. Access to on‑demand Daily Pay. We are an equal opportunity employer. All employees and applicants receive the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr