Customer Service Specialist

The Customer Care Agent’s responsibility is to provide a world class customer experience to FlexTG’s National Customer base by providing exceptional customer service and responsiveness to all requests via phone, e-mail or ticket. They will assist in resolving customer questions or complaints in a timely and professional manner. This role is full time - Monday - Friday 8am-5pm or 9am - 6pm MST Pay range is $20.00- $22.00/ hour Hybrid work from home/office opportunity! Essential Functions and Responsibilities Receive service request for customers via phone and email using multiple software platforms Monitor ageing service calls, and provide timely updates to customer and vendors Accurately invoice service calls with all required data Work with 3 rd party vendors and technicians to provide world class service to our customer base Handle 25+ incoming and 20+ outgoing calls per day Invoice 10+ aged calls a day Complete all assigned account/ region service call updates daily Qualifications and Experience Positive, professional attitude and a team player Professional Communication Skills Customer Service Experience required Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology High School Diploma or equivalent G.E.D. required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. With this position, you will receive a full benefit package including choices of Medical, Dental, Vision, 401k with company match, PTO program that includes Vacation, Sick time, Floating holidays, and even a volunteer day off. Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training. #J-18808-Ljbffr