Assistant Director of Security

Job Description

Job Description

JOB SUMMARY :            

To assist the Director of Security and Operational Risk in managing, supervising and critiquing the day-to-day security operations ensuring that there is a strong focus on the safety and security of our guest, associates and Hotel assets. Also to assist the Director of Security and Operational Risk in setting, demonstrating and monitoring the level of aggressive hospitality the guest, and associates, are receiving from the officers on a daily basis. Ensuring that all officers maintain a high level of visibility to guest and associates in all areas of the hotel. Assist in the training of all associates ensuring that they understand their roles in an emergency situation. Ensuring that the hotel is in compliance with all Federal and local laws.      

Key Accountabilities :

Assisting the Director of Security and Operational Risk in leading the security departments towards a safe and secure work environment for all associates, providing reasonably care for all guest who enter our hotel and protecting the hotels assets.    

The responsibilities include, but are not limited to:
•    Reviewing and conducting performance evaluations
•    Implementation of all policies and procedures regarding Safety and Security•    Monitor master key controls for all hotel master keys
•    Monitoring security and safety programs.
•    Investigating all incidents regarding guest, associates, patrons and hotel assets
•    Department scheduling
•    Department payroll
•    Implementing the hotels emergency plan.
•    Assist in providing on-going training for all officers and hotel staff as it pertains to the Hotels emergency plan, safety and security.
•    Conducting fire drills
•    Reviewing all documentation prepared by the officers daily, ensuring accuracy and timeliness
•    Maintaining current certification in CPR and First Aid, and be able to perform competently when necessary
•    Have working knowledge of the hotel lock and in-room safe systems.
•    Ability to perform all task required of officers on a daily basis.
•    Make periodic patrols of the hotel critiquing officers and showing different methods of patrolling.
•    Assist in dealing with difficult guest or associate issues such as: disorderly conduct, theft, suicides, bomb threats, associate or guest accidents, fire, safety hazards, robberies, terrorist activities, civil disturbances, power failure, elevator entrapment, medical assistance and natural disasters.
•    In addition to the aforementioned the Assistant Director of Security must maintain a positive work environment while developing, maintaining and improving on the teamwork atmosphere within the department as well as in the hotel.

THIS JOB DESCRIPTION IS NOT EXHAUSTIVE OF ALL THE JOB TASKS BUT SERVES AS A GUIDE; ADDITIONAL DUTIES MAY BE ASSIGNED BY AN IMMEDIATE SUPERVISIOR OR HOTEL MANAGEMENT.