Automotive Service Advisor

Automotive Service AdvisorThe Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.Primary responsibilities include (but are not limited to):Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.Creates a highly motivated team environment/climateSupervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignmentsCoaching service department teammates on all operational issuesWorking directly with customers in areas of sales, service, customer opportunities, adjustments, etc.Evaluating performance and productivity of all service department personnelManaging parts inventory and outside purchases, as well as updating and restocking all in-house parts when neededEnsuring store safety, including the use of and maintenance of safety equipmentEnsuring equipment/hardware layout and positioning within the service departmentSupervising shop area, equipment and teammates for compliance with company safety procedureEnsures that proper inspections are being conductedWe are looking for:Outstanding leadership and store management skillsAbility to work in a fast-paced work environmentHighly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiencyExcellent verbal and written communicationAbility to develop professional relationships with customers and team membersMinimum of 2 years' experience in a Service Advisor/Writer roleProven track record of exceeding business objectivesAbility to work efficiently both individually and as part of a teamSolid knowledge of basic OSHA lawsValid driver's licenseCompensation: $50,000- $70,000 annual salaryBenefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.All information will be kept confidential according to EEO guidelines.