Security & Fire Alarm Service Technician

Service Technician

Join a certified Great Place to Work 2026! At Doyle Security Systems, we offer competitive pay, strong benefits, and the opportunity to build a career in the life-safety and security industry. As a Service Technician, you will troubleshoot, repair, and maintain security and fire alarm systems to ensure reliable performance for our residential and commercial customers.

Key responsibilities:

• Troubleshoot and repair security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, and intercom systems
• Respond to service calls, troubleshoot customer concerns, and clearly communicate system issues and resolutions
• Perform routine inspections, testing, and preventative maintenance of fire alarm systems in accordance with applicable codes and standards
• Identify system issues and recommend solutions or upgrades
• Reprogram systems and replace faulty components
• Guide customers through system operation and features in a clear, professional, and approachable way
• Accurately document service activity, including diagnostics, repairs, and photos, and upload records to customer accounts through company systems
• Ensure all work meets safety standards and company quality expectations
• Complete work on a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements
• Deliver exceptional customer care during all service visits

Qualifications:

• 2+ years of experience servicing low-voltage security or fire alarm systems
• Strong troubleshooting and diagnostic skills
• Valid driver's license with a good driving record
• Experience servicing and troubleshooting security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems
• Ability to work independently and manage service calls
• Strong customer service & communication skills
• OSHA 10 and/or NICET certification a plus
• Availability for occasional after-hours service work

Work Requirements:

• Ability to drive a company vehicle
• Ability to work in residential and commercial environments
• Willingness to travel daily within the local region, including occasional travel beyond the immediate area; company vehicle provided for business use

Personal Traits:

• Problem-solver with strong attention to detail
• Customer-focused and professional
• Commitment to Doyle's values and customer-first mission

What We Offer:

• Company vehicle and gas card
• Paid training, including support for obtaining industry-recognized certifications
• Bonus pay
• Opportunities to work on prevailing wage projects, where applicable, with higher earning potential
• Medical, Dental, & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid time off & company holidays
• Parental leave
• 401(k) with match
• Life insurance
• Tuition reimbursement
• Employee discount & referral bonus
• Recognition & advancement opportunities
• Company cell phone
• Employee assistance program

What's it like working at Doyle Security Systems?

Doyle has been family-owned and operated for more than 100 years and that kind of longevity wouldn't be possible without One Doyle Team.

One Doyle Team is more than just a group of colleagues. We're a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other's victories. We are quick to offer support and a helping hand.

Our purpose at Doyle is to make a difference in our community. We save lives and property, and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.

In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We've been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.

At Doyle, the following core values are the foundation of everything we do:

• Customer Care
• One Doyle Team
• Leading by Example
• Continuous Improvement
• Experts in our Solutions

To learn more about our mission, vision, and values, visit our website.