Customer Service Coordinator I
ICONMA
Customer Service Coordinator I
Our client, a business manufacturing and supply company, is looking for a Customer Service Coordinator I for their Tewksbury, MA location.
Responsibilities:
- Handle incoming high order volume received via phone and email.
- Handle high volume of Case Management related to inquiries and orders in SalesForce.com
- Interact daily with internal/external contacts using multiple systems to ensure accurate information.
- Provide information and accurate order entry/order management for a large customer base related to inventory, pricing, technical inquiries, and shipping information.
- Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
- Assist with complaints processed by the Complaint team. Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. Follow up with New Accounts team on necessary account set up changes.
- Responsible for ensuring 100% followup to customers internally and externally.
Requirements:
- High school graduate or equivalent.
- 2+ years of cross functional commercial or customer service experience.
- Ability to handle high work volume (phone, case and order entry volume) in a fast-paced environment and stay calm in face of adversity.
- Excellent professional verbal and written communication skills
- Proficiency with Word, Excel, Email, Web.
- Can type at a 50WPM average.
- Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
- Ability to meet or exceed Department Metrics.
- Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
- Experience in the Life Science industry or related field.
- Experience with PeopleSoft Order Management or a comparable system.
- Experience with SalesForce.com case management.
- Call center experience.
- Ability to work independently in a team environment and easily collaborate when necessary.
- Positive, enthusiastic and high energy.
- Dependable, committed, reliable and high work ethic.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Service Coordinator I in Tewksbury, MA vacancy
- ...Customer Service Coordinator | Tewksbury, Massachusetts, United States Title : Customer Service Coordinator Location : Tewksbury, MA | Onsite. Pay Rate : $18 /Hr on W2 Duration : 6 to 12 plus months contract possibility of extension based on demand...SuggestedContract workMonday to FridayShift work
Indotronix International Corporation
Tewksbury, MA5 days ago $28 per hour
...Customer Service Coordinator - Trade Office Doug Anderson Plumbing and Heating is hiring a full-time Customer Service Coordinator - Trade Office in Billerica, MA! Quick Overview: Pay: Earn up to $28 per hour Schedule: 8 am-5 pm, Monday through Friday Benefits...SuggestedHourly payFull timeWork at officeLocal areaMonday to Friday$17.6 - $26.2 per hour
...personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the... ...Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any...SuggestedLocal areaShift work- Spirax-Sarco Engineering is seeking a Customer Service Manager located in Wilmington, MA. This pivotal role involves leading a multi‑site Customer Service organization while ensuring a high-quality customer experience across various functions. The ideal candidate will...Suggested
- Spirax-Sarco Engineering is looking for a Customer Service Manager based in Wilmington, MA. This role is hybrid and involves leading a multi-site Customer Service organization to ensure high-quality customer experiences while managing processes and systems effectively....Suggested
- ...Responsible for promoting an excellent customer experience. Oversees a team of Associates... ...store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads... ...and responds to POS coverage needs, and coordinates breaks for all Associates Addresses...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shift
$17.6 - $26.2 per hour
Hannaford is looking for a dedicated associate to handle responsibilities at the front end, ensuring excellent customer service and compliance with all safety standards. The role involves maintaining store appearance, supervising associates, and performing cashier functions...Hourly payPart time$90k - $115k
...UK, Europe and the Asia Pacific region. ICP Group is seeking a Customer Care (CC) Manager to join our team. As part of the CC leadership... ...cross‑training. Requirements Minimum 5+ years of customer service management experience. Prior experience in building materials and...Temporary workWork at officeICP Group
Andover, MA5 days ago$19.5 per hour
A leading retail company is seeking a Customer Experience Manager in Billerica, MA, to lead customer service efforts in a dynamic environment. This role involves ensuring exceptional customer interactions, training staff, and managing front-end operations. Ideal candidates...Hourly pay$22 - $27 per hour
...Job Description Job Description Customer Service | $22-27 hourly Cooling Unlimited is looking for a dedicated and organized Customer Service Representative who excels at coordinating schedules, managing communications, and ensuring a smooth customer experience...Hourly payTemporary workWork at officeMonday to FridayCooling Unlimited, Inc.
Wakefield, MA6 days ago$25 - $29 per hour
...now is the time to take part in our journey. Our Treatment Coordinators are the champions of our patient experience. Your role extends... .... ~ Exclusive In-house Dental Program : Heavily discounted services for you and your immediate family. ~ Extra Perks and Fringe...Full timePart timeWork at officeImmediate startFlexible hoursDental365
Billerica, MA16 days ago$127.6k
...who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and... ...cutting-edge security solutions and exceptional customer service. When you join Safe Haven Security LLC, you become part of a...Weekly payWork at officeLocal areaSafe Haven Security
Andover, MA1 day ago$925 per week
...Staffing is one of the fastest-growing nurse staffing firms in the United States. We provide travel, temporary and permanent placement services. Our leadership team has more than 100 years of experience in the health care staffing industry. That experience comes with an...Permanent employmentFull timeContract workTemporary workShift workAfternoon shiftTravelNurseSource
Lowell, MA17 days ago$1,098 per week
Registered Nurse (RN) | Case Manager Location: Tewksbury, MA Agency: THP Healthcare Staffing Pay: $1,098 per week Shift Information: Evenings - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 6/22/2026 About the Position TravelNurseSource...Extra incomeFull timeContract workShift workAfternoon shiftTravelNurseSource
Tewksbury, MA26 days ago$1,025 - $1,146 per week
...experience and qualifications. As a Case Manager RN, you'll coordinate patient care plans, helping guide individuals through their... ...over 18 years of recruiting expertise, we pride ourselves on customer service and employee retention. So you are not just a number when working...Full timeContract workTemporary workPart timeSummer workImmediate startShift workRotating shiftTravelNurseSource
Tewksbury, MA18 days ago$1,025 - $1,146 per week
...offers a pay range of $1,025.10 to $1,145.70 per week, depending on experience and qualifications. As a Case Manager RN, you'll coordinate patient care plans, helping guide individuals through their treatment and recovery process. This position allows you to make an early...Full timeContract workSummer workImmediate startShift workRotating shiftPrime Time Healthcare
Tewksbury, MA18 days ago$925 per week
Registered Nurse (RN) | Case Manager Location: Lowell, MA Agency: AHS Staffing Pay: $925 per week Shift Information: Evenings - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 6/22/2026 About the Position AHS Staffing is looking...Full timeContract workShift workAfternoon shiftAHS Staffing
Lowell, MA18 days ago$20 - $24 per hour
...Veterinary Care Coordinator Supervisor (Reception Supervisor) $1,000 sign-on bonus Central... ...Champion a high standard of client service and communication across the hospital... ...related field (preferred) ~3+ years of customer service experience ~12+ years of veterinary...Full timeLocal areaRelocation packageDay shift$20 - $24 per hour
Customer Service LeadSkip to main contentWe use cookies to make the safest and most effective website possible.# Amerivet CareersCustomer... ...: Posted Todayjob requisition id: JR108067**Veterinary Care Coordinator Supervisor (Reception Supervisor) - $1,000 sign-on bonus****...Full timeLocal areaRelocation packageMonday to FridayDay shift$20 - $24 per hour
...communication and interpersonal skills* A commitment to exceptional client service* Knowledge of veterinary workflows, patient care, and common... ...Degree in veterinary or related field (preferred)* 3+ years of customer service experience* 1-2+ years of veterinary experience* 1-2+...Local areaRelocation package$55k - $70k
HUB International, located in Wilmington, MA, is seeking an Account Manager for the Client Advisory Team. The role involves servicing personal insurance accounts, developing client relationships, and handling policy transactions. Candidates should have a thorough knowledge...$3,000 per month
...and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people.Here, your career is in your hands. You’ll be empowered to learn, grow...Local area$23 - $32 per hour
...Dental Front Desk/Treatment Coordinator – Full-Time Opportunity Job Highlights Full-time position in a patient-focused dental office... ...and multitasking skills Excellent communication and customer service abilities Experience with dental software (Eaglesoft, Dentrix...Hourly payFull timeWork at officeShift workPediatric Dentistry and Beyond
Tewksbury, MA3 days ago$55k
...Customer Intake Coordinator / Sales Development Representative AVID Energy Solutions, a Mass Save® Partner, is seeking an experienced, outgoing... ...Working with the Marketing, Sales and Customer Service teams to properly identify and assign customer and lead inquiries...Temporary workWork from homeFlexible hoursAVID Energy Solutions (AES)
Methuen, MA3 days ago$30 - $60 per hour
...MDS Coordinator Willow Brook Rehabilitation and Healthcare Center Join our team at Willow Brook Rehabilitation and Healthcare Center as an MDS Coordinator! Full-time hours (40) Salary $30-$60/hr. (all inclusive) Responsibilities of MDS Coordinator: Ensure...Full timeLocal areaMarquis Health Consulting Services
Wilmington, MA2 days ago$85.9k - $128.84k
...Job Title: Customer Service Manager Location: 37 Upton Drive, Wilmington, MA Location Type: Hybrid Website: Group: When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging...ApprenticeshipLocal areaWatson-Marlow Fluid Technology Solutions
Wilmington, MA2 days ago$17.25 - $17.75 per hour
...working as a team. Ensures an excellent customer experience by engaging and interacting with... ...store. Role models exceptional customer service. Creates a positive internal and... ...secured, and coded Communicates with the Coordinator on Duty to ensure efficient flow of goods...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftThe TJX Companies , Inc.
Wilmington, MA3 days ago$115k - $140k
...The Customer Operations Manager drives operational excellence to enable the Industrial and Broad Market business segment to achieve and... ...Manager is also responsible for managing and coaching a customer service team responsible for order management and resolution of...Vicor Corp.
Andover, MA5 days ago$85k - $105k
Goddard Technologies, Inc. is seeking a Project Manager with a background in product development at our Wilmington, Massachusetts office. The role involves managing client relationships and team members, ensuring project success through excellent project management skills...Work at officeFlexible hours$17.57 - $21.96 per hour
...We are seeking a Transition Coordinator to join our Continuity of Care team at Lowell General Hospital! Why Join Us? At Tufts Medicine - Lowell General Hospital , we're more than a health system - we're a community of the brightest minds and the biggest hearts in...Work at officeShift workWeekend workDay shiftLowell General Hospital
Lowell, MA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Coordinator I. Be the first to apply!
Related searches
- customer satisfaction Tewksbury, MA
- customer engineer Tewksbury, MA
- remote customer service chat Tewksbury, MA
- customer service inside sales representative Tewksbury, MA
- customer call service Tewksbury, MA
- customer service opportunity Tewksbury, MA
- client service consultant Tewksbury, MA
- customer support Tewksbury, MA
- client service Tewksbury, MA
- online customer service Tewksbury, MA