Customer Service Coordinator I
ICONMA
Customer Service Coordinator I
Our client, a business manufacturing and supply company, is looking for a Customer Service Coordinator I for their Tewksbury, MA location.
Responsibilities:
- Handle incoming high order volume received via phone and email.
- Handle high volume of Case Management related to inquiries and orders in SalesForce.com
- Interact daily with internal/external contacts using multiple systems to ensure accurate information.
- Provide information and accurate order entry/order management for a large customer base related to inventory, pricing, technical inquiries, and shipping information.
- Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
- Assist with complaints processed by the Complaint team. Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. Follow up with New Accounts team on necessary account set up changes.
- Responsible for ensuring 100% followup to customers internally and externally.
Requirements:
- High school graduate or equivalent.
- 2+ years of cross functional commercial or customer service experience.
- Ability to handle high work volume (phone, case and order entry volume) in a fast-paced environment and stay calm in face of adversity.
- Excellent professional verbal and written communication skills
- Proficiency with Word, Excel, Email, Web.
- Can type at a 50WPM average.
- Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
- Ability to meet or exceed Department Metrics.
- Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
- Experience in the Life Science industry or related field.
- Experience with PeopleSoft Order Management or a comparable system.
- Experience with SalesForce.com case management.
- Call center experience.
- Ability to work independently in a team environment and easily collaborate when necessary.
- Positive, enthusiastic and high energy.
- Dependable, committed, reliable and high work ethic.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 1 day ago
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