Front Desk Receptionist

Job Description

Job Description

Start a rewarding career at Sandia Vision Clinic as a Patient Care Coordinator (Front Desk Receptionist)!

We are looking for a friendly, dependable, and organized team member who enjoys helping people and being part of a positive, fast-paced healthcare environment. This role is ideal for someone who takes pride in creating a welcoming first impression and keeping the day running smoothly for both patients and the clinical team.

Enjoy strong benefits and on-site training to help you grow professionally. No previous eye care experience is required — we are happy to train motivated candidates who bring energy, compassion, and a team mindset.

Candidates with experience in high-level customer service environments — such as hospitality, premium food service, concierge roles, boutique retail, or other fast-paced service industries — often thrive in this position.

If you enjoy staying busy, solving problems, and making a difference in patients’ daily lives, we would love to meet you.

Responsibilities Job Duties May Include:

• Welcome and assist patients in person and over the phone with professionalism and warmth
• Manage appointment scheduling and support efficient clinic flow
• Enter and update patient information accurately within the EHR system
• Handle payments, check-out processes, and insurance-related documentation
• Communicate with patients through phone, text, and in-office interactions
• Maintain HIPAA compliance and attention to detail in all tasks
• Collaborate with doctors and team members to deliver an outstanding patient experience

Required Skills

• Positive attitude and strong customer service mindset
• Clear verbal and written communication skills
• Comfortable using computers, scheduling systems, and multitasking
• Strong organizational skills and attention to detail
• Ability to stay calm and focused in a busy environment
• Team-oriented with willingness to learn and grow

Customer service, medical office, or front desk experience is helpful but not required.
Spanish language skills are a strong plus.