HELOC Service Specialist
Temporary
Kforce has a client in San Antonio, TX that is seeking a HELOC Service Specialist. Responsibilities: In this role, the HELOC Service Specialist will pull information from and update in Excel. They will then communicate with the team on results using Excel, Word, and Outlook. Outbound calls to members who are nearing the end of the HELOC draw period. The HELOC Service Specialist will contact members to provide options and transfer members who want help to the proper area. They will then update spreadsheets for tracking and notate the accounts. There will also be some inbound call center duties as needed to answer HELOC questions and inquires.
- 5+ years of customer service experience
- 2+ years of Mortgage/Home Equity experience
- 2+ years of outbound sales/service experience
- Previous bank and specifically Mortgage/Home Equity experience would be important; Comfort in outbound calling members will be key to the role
- Excel, Word, Outlook experience
Vacancy posted 2 days ago
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