Office Assistant I

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

This position performs a wide range of administrative support duties to positively affect the smooth running of the office and to benefit both clients and coworkers.

The Wyoming Department of Family Services work centers around three values

• Safe at home;
• Giving families opportunities for success; and
• Supporting the people who support the families.

Join the DFS family and support Wyoming families in staying safe and together at home!

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health dental and vision insurance
• Paid vacation sick leave FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE !

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Human Resource Contact:

ESSENTIAL FUNCTIONS : The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains department records system including filing scanning retrieving archiving documents researching files etc.
• Greets and directs a high volume of visitors deliveries and the general public.
• Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information responds to requests for information makes referrals and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may require training/guide others in an agency-specific process.

Qualifications

KNOWLEDGE :

• Knowledge of word processing spreadsheet and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to deal with the public tactfully.
• Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
• Knowledge of the preparation of records reports and correspondence.

MINIMUM QUALIFICATIONS:

Education:

High School Diploma

Experience:

0-2 years of progressive work experience (typically in Business Office Communications)

OR

Education & ExperienceSubstitution:

1-3 years of progressive work experience (typically in Business Office Communications)

Certificates Licenses Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Typically the employee may sit comfortably to perform the work; however there may be some walking standing bending carrying light items driving an automobile etc.
• Special physical demands are not required to perform the work.

NOTES:

• FLSA: Non-Exempt
• All positions within the Department of Family Services will require a background information check including the taking of fingerprints which will be completed through the Wyoming Department of Criminal Investigation the Department of Family Services and the Federal Bureau of Investigation for every successful applicant.

Supplemental Information

049-Department of Family Services - Field Operations

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming total Compensation Calculator.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.

Required Experience:

Junior IC