Health Information Specialist

Providing compassionate support for individuals seeking cancer-related information, the full-time Health Information Specialist will manage inquiries from the public and medical professionals through various communication channels while adhering to policies and maintaining service excellence. Key Responsibilities Manage a high volume of consumer inquiries, delivering accurate and timely information with empathy Continuously acquire knowledge of healthcare services and organizational resources to effectively assist customers Ensure quality assurance in communications and contribute to process improvement initiatives for enhanced customer satisfaction Required Qualifications Bachelor's Degree in Social Sciences, Psychology, Nursing, Education, Communications, or a related field 1 year of experience in healthcare, social services, help line, counseling, or teaching Commitment to continuous learning and maintaining expertise in relevant fields Strong communication and interviewing skills Ability to handle difficult conversations and maintain professionalism in challenging situations