Associate Manager, Customer Strategy

Job Description

Job Description

Overview:

Recognized in 2024 by Seramount as one of the 100 Best Companies for Working Parents and Caregivers , the company also earned a place on the 2024 US Inclusion Index and Global Inclusion Index across 7 countries - Brazil, Canada, China, Germany, India, Japan, and the UK.

This is a global organization in the consumer health and personal care industry , with 135+ years of heritage , 22,000+ employees , and a presence across 100+ countries . Its portfolio includes iconic consumer health and personal care brands used by millions of people worldwide.

Benefits:

• Competitive benefits package.
• Paid time off.
• Health insurance benefits, including coverage for doctor visits and mental health care.
• Retirement program.
• Employee Assistance Program (EAP) and mental well-being resources.
• Global exercise/well-being reimbursement.
• Adoption, fertility, and surrogacy benefits.
• Global parental leave.
• Paid company holidays and volunteer time.
• Learning and development opportunities.

Qualifications

• Minimum of a Bachelorâ€s degree
• Minimum of four years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights or related field in a consumer products environment
• Strong experience working with syndicated data (Circana/Nielsen), POS analytics and customer performance metrics
• Proven ability to translate data into clear, actionable customer strategies and narratives
• Intermediate to advanced Excel and PowerPoint skills are required; proficiency in Power BI or Tableau is preferred

Responsibilities

• Lead development of customer‑specific strategies and activation plans aligned to brand and category priorities
• Synthesize insights from syndicated data (Circana/Nielsen), retailer data, POS performance, innovation tracking and category fundamentals to inform customer plans
• Serve as a strategic partner to Customer Development teams by delivering clear sell‑in stories, performance readouts and growth recommendations
• Own and deliver customer insights, line review support, and strategic deep dives (e.g., distribution gaps, innovation pacing, promo effectiveness)
• Partner cross‑functionally with Brand, Finance, Demand/Supply Planning and Commercial teams to ensure aligned execution and forecasting support