Service Manager

Service Manager

Now hiring Service Manager Direct Hire Location Pico Rivera, CA Salary: $100,000.00 per year Shift: Monday Friday | 7 am 4 pm At Staffmark, you're not just filling a Service Manager position you're becoming a valued part of a team that wants you to succeed. Searching for a Service Manager job where your effort actually matters? We're building a team of reliable pros who keep operations moving, and we recognize the value you bring every shift.

Requirements

• 5+ years of related service, field service, or industrial experience; Bachelor's degree in Engineering preferred
• Strong leadership experience with the ability to train, mentor, and manage teams
• Strong electrical and technical knowledge, including: High and low voltage schematics Industrial automation systems PLC basics (Allen Bradley, Honeywell preferred) Drives, temperature controllers, and P&ID loops Gas burner systems Hands-on field service and troubleshooting experience required
• Experience with tools and systems such as SolidWorks (or similar), Microsoft Office 365, and welding
• Strong analytical, problem-solving, and organizational skills
• Excellent communication skills with customers, vendors, and internal teams
• Ability to manage multiple priorities in a fast-paced environment
• Experience with ISO 9001 procedures preferred
• Ability to lift 3040 lbs and perform physical tasks such as standing, climbing, and kneeling
• Ability to access all areas of a facility
• Willingness to travel up to 20%

Why This Job?

Our client offers a range of competitive benefits to keep their teams happy, healthy, and invested. An outstanding benefits package will be disclosed during the screening process or upon hire. This is a direct-hire position!

Job Duties

• Lead and manage service department operations, including staffing, scheduling, and performance oversight
• Develop, implement, and monitor service plans, preventative maintenance programs, and service procedures
• Coordinate and prioritize service requests, field service activities, and maintenance events
• Troubleshoot and resolve service issues, providing on-site and remote technical support to customers
• Build and maintain strong customer relationships, including onsite visits and support (travel up to 20%)
• Supervise field installations, repairs, and service projects to ensure quality and efficiency
• Prepare and analyze service reports, performance metrics, and operational trends
• Manage service budgets, contracts, and vendor relationships
• Support sales activities, including quoting, equipment testing, and identifying upgrade opportunities
• Oversee warranty processes, including parts shipments, returns, and vendor repairs
• Conduct testing (e.g., temperature uniformity) and ensure compliance with industry standards
• Collaborate with engineering to identify and implement product and process improvements
• Train staff, field engineers, and customers on equipment, systems, and best practices
• Promote and maintain quality standards, including ISO 9001 compliance

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.