VIP Lounge Representative - On Call (Caesars Palace LV)
Caesars Entertainment
Guests Services Agent
As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP's. Additionally, Agents are resources for all guest questions and are empowered to assist VIP's when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as following up with guests. Agents are expected to make pre-arrival, social and post-stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Agents are expected to adhere to all brand standards from grooming to communication materials, to offering the correct greeting.
How You Will Create the Extraordinary
- Process check-in and check-out transactions for VIP's
- Assist VIPs with questions about the city and property
- Assist VIPs with booking dinner, show, etc.... able to make thorough and accurate recommendations based on guest's needs.
- Assist with guest service recovery
- Develop and maintain professional verbiage.
- Interact with casino hosts when needed to provide guest assistance.
- Always Display Upbeat, Professional and Positive attitude
- Responsible for being apprised of current events in hotel to assist VIP's
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains professional and courteous attitude towards all guests (internal and external)
- Anticipating guests' needs and guest expectations
- Implement Guest Recognition Program
- Records and maintain Guest History Profile noting guest preferences, likes and dislikes of Nobu Hotel CP Guests.
- Are available for all guest needs and requests.
- Knowledge of the product, brand, and services. Agents can assist with room tours and site inspections.
- Assist in training new guest service representatives as appropriate.
- Proactively seek to elevate the VIP guest experience with thoughtful gestures.
- Ability to generate revenue through room upsells at check-in experience
- Enliven FORBES five-star rating performance metrics
- Develops compensation and service recovery knowledge
What You Will Need
- Must be 21 years of age or older
- Strong Interpersonal and communication skills.
- Proficient in a second language would be strongly preferred.
- Self-starter with strong problem-solving ability
- Detail-oriented and proactive
- Savvy with all the required software and programs such as LMS, Hotsos, Go Concierge, Spa Soft and CMS.
- Valid Nevada Food Handler's Card (Health Card)
- Valid Nevada Alcohol Awareness Card (TAM)
- Ability to perform reaching, stooping and /or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25lbs
- High levels of personal hygiene and meet minimum appearance standards.
About Us
Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.
Job Info
- Job Identification 86566
- Job Category Sales and Marketing
- Job Schedule Part time
- Locations Caesars Las Vegas (On-site)
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the VIP Lounge Representative - On Call (Caesars Palace LV) in Las Vegas, NV vacancy
- ...and inquiries. Acting as an ambassador for Caesars Entertainment, you will maintain a... ...Box Office Ticket Agent works closely with VIP Services, Promotions, and Sales teams to support... ...Job Identification 87744 Job Category Call Center and Reservations Job Schedule Full...SuggestedFull timeWork at officeLocal area
- ...limits special services and amenities available, as well as any special targeted player events. Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and...SuggestedFull time
- ...Job Description The VIP Lounge Ambassador delivers exceptional, personalized service to high-value guests, ensuring a seamless and memorable luxury experience within the Wynn VIP Lounge. This role is responsible for anticipating guest needs, maintaining the highest standards...SuggestedLocal areaFlexible hoursAfternoon shift
Wynn Las Vegas
Las Vegas, NV2 days ago $22.5 per hour
...VIP Lounge Representative Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one...SuggestedHourly payShift work- ...a timely manner Must be able sit, and stand for extended periods of time About Us Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and...SuggestedFull timeShift work
- ...Cage Cashier and Caesars Rewards Representative The Cage Cashier and Caesars Rewards representative is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and applicable gaming regulations. This role requires...Full time
- ...Sales Representative, LV Bush Trucks is seeking a high-energy, self-disciplined Sales Representative to join our Las Vegas office. This... ...vehicles. Manage a mix of furnished leads and proactive cold calling to grow your territory. Build and maintain strong relationships...Work at officeLocal area
- ...Parking Customer Service Agent Parking Customer Service agents at Caesars Entertainment Nevada hotels are responsible for answering all external and internal calls. They must be well-informed, courteous team members who provide excellent customer service and support...Full timeFlexible hours
- ...Essential Functions: Answer and efficiently handle all incoming calls. Assist guests in planning and booking reservations for hotel... ...departments via either email, phone or HotSoS. Ensure proper VIP codes are being utilized and send pertinent information to Attach...Shift work
- ...Customer Support Admin WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become... ...-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the...Full timeWork at officeImmediate startShift workNight shift
- ...Grouper, Loader, Unloader, Control Tower, Ticket Sale Upgrades, Group/VIP Reception, and Guest Relations. Demonstrate the highest level... ...Identification 87457 Job Category Retail Job Schedule Part time Locations The LINQ Promenade (On-site) Caesars EntertainmentPart timeShift work
- ...operational areas, including Ticket Validation, Elevator Operations, VIP Entrance, and Viewing Deck assignments. Assist with VIP and... ..., attractions, restaurants, and entertainment offerings across Caesars properties. Elevator Operator Responsibilities Deliver a...Part timeCasual workFlexible hoursShift work
- ...standards of professionalism when interacting with management, fellow team members, and members. Handles blended inbound and outbound calls. Upsells various products for THE Club®. Completes all required Company trainings and compliance courses as assigned. Adheres to...Flexible hoursNight shift
Diamond Resorts
Las Vegas, NV4 days ago $20 per hour
...As a Call Center Sales Representative, you’ll play a key role in driving revenue by connecting customers with products and services that meet their needs. Your main responsibilities will include: Making outbound and/or handling inbound sales calls with potential and existing...Hourly payFull timePart timeRemote workHome officeGrabJobs
Las Vegas, NV3 days ago$150k
...Job Title VIP Sales Lead Job Description Are you an energetic leader who enjoys connecting with people, developing high-performing teams, and delivering exceptional guest experiences? If you're passionate about sales, leadership, and helping families discover...Full timeFlexible hoursShift workNight shiftAfternoon shift- ...our favorite projects here. Start your journey with OBE and help us build the future. What You'll Will Get To Do The Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all...Work at office
Oldcastle BuildingEnvelope
Las Vegas, NV4 days ago - ...Will Call Customer Service Rep (CRL)Las Vegas, NVCome Join Us!From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to...Work at office
Oldcastle BuildingEnvelope
Las Vegas, NV3 days ago - ...Call Center Representative The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls. Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:...
Nevada Health Centers
Las Vegas, NV5 days ago - ...Call Center Representative Call Center Representative Las Vegas, NV, USA Salary: $17.50 Annually Position Summary The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls. Competitive compensation...
ESR Healthcare
Las Vegas, NV4 days ago - ...employment and national Saudization goals Job Description **Job Responsibilities** We are looking for a Remote Call Center Representative to join our team. In this role, you will be the primary point of contact for patients and healthcare providers, handling...Local areaRemote work
Jobs for Humanity
Las Vegas, NV4 days ago $19 per hour
...talk with you! Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening process.... ...30 pm to 10:00 pm ~2:30 pm to 11:00 pm The Call Center Representative position is responsible for customer service and processing...Hourly paySeasonal workWork at officeLocal areaRemote workFlexible hoursShift workAfternoon shiftAscensus
Las Vegas, NV4 days ago- ...Call Center Agent As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You'll play...Hourly payShift work
Circa Las Vegas
Las Vegas, NV5 days ago $50k - $54k
...Manager at Techtronic Industries - TTI FIELD SALES AND MARKETING REPRESENTATIVE - Techtronic Industries, NA (TTI) About Us: TTI (Techtronic... ...Consumer Marketing Regional Marketing Manager - Full Time (Caesars Palace LV) Relationship Marketing Coordinator - Durango Healthcare...Full timeWork experience placementWorldwideRelocationShift workNight shiftWeekend work$17 per hour
...Outbound Call Center Agent (Onsite - Las Vegas) Location: Las Vegas, NV 89119 Pay: $17/hour + Weekly Pay Earnings Potential: Up to $45K-$50K annually with performance Schedule: Monday-Friday | 7:30 AM - 4:30 PM or 8:30 AM - 5:30 PM PST Position Type:...Weekly payPermanent employmentContract workWork from homeMonday to FridayParamount Staffing
Las Vegas, NV5 days ago$65k
...we believe great careers are built on connection, energy, and opportunity—and that's exactly what you'll bring to our team. As a Call Transfer Sales Agent, you'll connect with guests who have been transferred from our partners and introduce them to exclusive, discounted...Hourly payCasual workWork at officeRelocation packageMonday to FridayShift workWeekend workHilton Grand Vacations
Las Vegas, NV2 days ago$13 - $14 per hour
...the following venues: T-Mobile Arena The Colosseum at Caesar's Palace Dolby Live PH Live Theater The Cosmopolitan Las Vegas... ...enforcement, retail, healthcare etc. These are part-time/on-call positions. If this sounds exciting to you... WE WANT YOU...Part timeSummer workImmediate startNight shiftWeServe Plus Inc
Las Vegas, NV9 days ago$19 per hour
...Call Center Representative Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Ascensus is the largest...Hourly paySeasonal workWork at officeRemote workFlexible hoursShift workAfternoon shift- ...Senior Customer Service Representative TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication... ...NV or nearby cities. Duties: Answer and track incoming calls Prepare and submit accurate, detailed reports in government...Remote job
$14.4 per hour
...YOU to create unique and show-stopping experiences for our guests. Job Details In this role, you will handle a high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and...Hourly payRemote workShift work- ...Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide... ...methods and operating policies and established practice, the Call Center Representative II: Contribute to the development and refinement...Live outWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to VIP Lounge Representative - On Call (Caesars Palace LV). Be the first to apply!
Related searches
- cash application representative Las Vegas, NV
- center representative Las Vegas, NV
- outreach representative Las Vegas, NV
- motor vehicle representative Las Vegas, NV
- operations representative Las Vegas, NV
- construction control representative Las Vegas, NV
- merchandising stocking representative Las Vegas, NV
- box office representative Las Vegas, NV
- loss control representative Las Vegas, NV
- community relations representative Las Vegas, NV