Support Services Associate

Come Join Us!

11 Paid Holidays

Up to 17 days PTO first year - start earning day one, 22 days off in year two

No work on Sundays - Facility Closed

Best in Class Benefits Medical, Dental, Vision, wellness program and more!

401K Matching $1 to $1 up to 6% annually

Tuition reimbursement for ASE Certifications

State of the art equipment and facilities with consistent car count

A free AAA Membership and numerous employee discounts

Trusted Brand for over 120 years with 60 Million+ members in North America

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsibilities:

Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle

Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location, receive parts and process returns

Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available

Answer phones when necessary

Assist with invoicing and processing payments when necessary

Other duties as assigned by manager

Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

Effective organization, interpersonal and negotiation skills

Ability to work scheduled hours as necessitated by business need

Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

Member service focus

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)

Two years' experience in retail/sales/service industry required

Valid driver license and acceptable driving record

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs

Sitting, standing, bending, kneeling, pushing, reaching, lifting

AAA Northern California, Nevada & Utah