Support Service Advisor - Fully Remote

Job Title

Supports retention and completion efforts through advising and supporting students with any academic, attendance or personal issues. Has extensive technical knowledge of each area of Student Services to provide back up support as needed.

Responsibilities

Assists with identifying local employment opportunities, populating job boards, creating resumes, and contacting graduates to aid in their job search endeavors.

Ensures strong employment rates for active students and graduates by continually following up with unemployed students/graduates through a variety of different touch points including phone calls, text message and/or social media contacts, as well as utilizing the Employer Development Team to market students to employers who may not have job postings on the job board.

Ensures ACCSC standards as well as state guidelines, where applicable, are met by accurately collecting and recording students' and graduates' employment records.

Follows up with graduates and employers, as needed, to ensure employment verification information is submitted timely and documented accurately.

Other duties as assigned.

Qualifications

Education / Experience

• High School diploma or GED required, with some college courses (preferred)
• 1-2 years customer service experience (required)
• 1-2 years of high-volume phone or sales experience (required)
• Industry knowledge (preferred)
• Solid understanding of metrics driven environments with a proven record of meeting or exceeding defined metrics

Skills

• Strong customer service skills
• Strong interpersonal communication skills, both verbal and written
• Ability to work in a fast-paced environment where deadlines and multi-tasking are essential
• Strong presentation and sales skills
• Strong planning and organizational skills
• Independent ability to use good judgment, problem-solving, and decision-making skills
• Proficient in computer software applications including Word, Excel, Power Point, SharePoint, and Outlook

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday
• Able and willing to: Communicate, think, learn, and reason. Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks. Safely ambulate and/or maneuver when on-site at Company locations. Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

Work Environment

• Fully Remote
• Travel required up to 10% of the time