Inside Sales/Warehouse

Inside Sales/Warehouse

Location: Bradford Supply Company – Sterling, IL
Job Type: Full-Time

Join the Bradford Supply Company Team!

Bradford Supply Company is a family-owned distributor serving the plumbing, industrial, and construction industries. We are looking for a dependable, customer-focused Inside Sales & Warehouse Associate to join our team. If you enjoy helping customers, working with quality products, and being part of a team that values integrity, service, and hard work, we'd like to hear from you.

Position Summary

The Inside Sales & Warehouse Associate is responsible for providing outstanding customer service, supporting our outside sales team, processing customer orders, maintaining inventory, and assisting with daily warehouse operations. This position is ideal for someone who enjoys a variety of responsibilities and takes pride in delivering exceptional service.

Essential Responsibilities

• Welcome customers in a friendly, professional manner and provide exceptional customer service.

• Consult with customers to identify their product needs and recommend appropriate solutions.

• Demonstrate product features and answer questions regarding merchandise, pricing, and availability.

• Process customer purchases accurately

• Retrieve merchandise from the sales floor or warehouse and coordinate special orders when necessary.

• Support the Outside Sales Team with quotes, orders, and customer follow-up.

• Process customer returns, exchanges, and branch transfers.

• Receive, inspect, and stock incoming shipments from vendors and other Bradford Supply Company locations.

• Prepare and process purchase orders as directed by the Branch Manager.

• Organize inventory and keep warehouse shelves fully stocked and accessible.

• Maintain a clean, safe, and organized showroom and warehouse.

• Make local deliveries using company vehicles when needed

• Perform other duties as assigned to support branch operations.

Benefits

Bradford Supply Company offers a competitive benefits package, including:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Company-Paid Life Insurance

• Short-Term Disability Insurance

• Long-Term Disability Insurance

• 401(k) Retirement Plan with Company Match

• Paid Time Off (PTO)

• Nine Paid Holidays

• Employee Discount

• Opportunities for Training, Career Growth, and Advancement

Why Bradford Supply Company?

At Bradford Supply Company, we believe our employees are our greatest asset. We are committed to creating a positive work environment where teamwork, respect, customer service, and personal growth are valued every day. If you're looking for a long-term career with a stable, growing company, we encourage you to apply.

Apply today at your local Bradford Supply Company branch or submit your resume to join our team!

Qualifications

• Excellent customer service and interpersonal skills.

• Strong verbal communication and active listening abilities.

• Positive attitude with the ability to work well in a team environment.

• Ability to learn and retain product knowledge.

• Strong organizational and problem-solving skills.

• Basic computer proficiency and the ability to learn the company's point-of-sale and inventory systems.

• Previous experience in retail, warehouse, inside sales, or the plumbing/HVAC/industrial supply industry is preferred but not required.

• High school diploma or equivalent preferred.

• Training is provided for motivated candidates.

Physical Requirements

• Ability to stand and walk throughout the workday.

• Ability to frequently lift, move, and carry materials weighing up to 50 pounds.

• Ability to work in both retail showroom and warehouse environments.

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